Customer Service Representative – Can be Remote Job Vacancy in Hyperion MATERIALS TECHNOLOGIES, INC Columbus, OH 43229 – Latest Jobs in Columbus, OH 43229

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Company Name : Hyperion MATERIALS TECHNOLOGIES, INC
Location : Columbus, OH 43229
Position : Customer Service Representative – Can be Remote

Job Description : This position will ensure delivery of excellent customer service through prompt and accurate processing of orders. The customer service representative will assist with resolving inquiries by communicating and coordinating order activities with other departments.
Essential Duties and Responsibilities:
First point of customer contact for general inquiries such as order intake, pricing, products, scheduling, etc.
Enter orders, prioritize global allocation of products, and communicate delivery
Liaison between customer / commercial teams / production and supply chain / other internal departments
Obtain and evaluate all relevant information to process and resolve customer inquiries and complaints
Work with manufacturing to improve sales forecasts / availability and to ensure on-time shipments via scheduling, prioritization of post press processes, etc.
Primary phone coverage for incoming calls to customer center
Interface with freight couriers and freight forwarder
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Work Experience:
High School diploma
2-year degree preferred
3– 5 years of experience in customer service or related field
Technical Skills:
Experience in Oracle and M3 or similar system a plus
Ability to navigate a complex organization and execute across multiple functions
Self-Starter and highly motivated
Strong communication (written and verbal), interpersonal, and organization skills
Experience with customer order entry of industrial business-to-business products
Proven professionalism with the ability to use discretion and sound business judgment
Proficiency with Microsoft Office: Outlook, Word, PowerPoint and Excel
Must have the ability to quickly learn Customer Service software applications, experience in M3 and Oracle OM preferred
High attention to detail required
Ability to work in a fast-paced environment
Ability to work flexible schedule, extended hours and occasional overtime
Travel:
Not generally required
Hyperion Materials & Technologies Core Competencies required to perform standards of position:
Job Knowledge
Has the skills and knowledge necessary to be effective in the specific functional content of their job. Learns quickly, demonstrates intellectual curiosity, and embraces opportunities for personal growth and development.
Results Orientation
Maintains a high level of commitment to personally getting things done. Demonstrates initiative and applies a sense of urgency. Executes and follows through. Delivers quality work on time. Dependable and responsible.
Teamwork
Effectively works and collaborates with others toward a common goal. Builds and maintains cooperative and productive working relationships with others. Is open minded and flexible. Completes their own tasks for team projects in a timely and responsible manner and directly contributes to reaching the team goals.
Innovation & Continuous Improvement
Generates creative and novel ideas and solutions that will result in improved processes, better outcomes, and higher productivity. Open to change and adapts to different ways of doing things. Tries to develop new ways to address business challenges and problems. Forward thinking and resourceful.
Customer Focus
Dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Interpersonal Communication
Communicates clearly and effectively verbally and in writing with people inside and outside of the organization. Listens effectively and develops rapport with others. Articulates their thoughts and ideas clearly, presents information in a straightforward and logical way and ensures that they are understood. Shares information with others that will improve work progress.

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