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Company Name : Windham Professionals
Location : Tooele, UT
Position : Customer Service Representative – Data Processing – Work at Home – Utah
Job Description : Windham Professionals, Inc., a national account receivable management and customer care company is hiring Customer Service Representatives Data Processing (SCA Wage Rate $13.69 per hour plus $4.60 per hour up to 40 hours weekly for H&W Subsidy) – Remote – Salt Lake City, Utah, Salt Lake and Tooele Counties to work from home.
SCA Title: General Clerk I, Occupation Code 01111
Windham is a privately held, family owned – family friendly company that was founded in 1982. We provide 1st and 3rd party recovery programs and call center services that are customized, compliance-driven, and customer-centric. Our clients come from different sectors including, but not limited to, retail, higher education, healthcare, commercial, insurance and government. Our company operates in offices across the United States and is offering work at home opportunities for this role in Salt Lake City, Utah, Salt Lake and Tooele Counties.
Why work at Windham?
Family friendly culture
Prevailing wage & special fringe benefits apply
Paid Federal Holidays
Paid training
Medical, dental, and vision insurance offerings
Flexible Spending Accounts for medical or dependent care expenses
Health Savings Accounts when enrolled in an eligible health plan
Life insurance and long-term disability coverage
Optional short-term disability and additional life insurance coverage at a low cost
401(k) match and profit share potential
Employee assistance program
Employee discount programs
Employee Recognition
Employee Engagement Activities
Free parking when working at a Windham location
Referral bonuses
The Customer Service Representative is responsible for data processing. Ensures rapid, accurate, and efficient data processing of client files. Enters data into computer and keeps data organized so that it is easily accessible at any time. The Customer Service Representative will perform duties with the highest level of confidentiality.
Job Functions
Complete all required training and apply information to performance of duties
Follow BPO (Back-office processing) procedures, guidelines and policies of Windham and the client
Efficiently and effectively enter data into client portal
Exhibit and maintain high levels of accuracy in processing applications
Agent must be both efficient and effective throughout their workday by processing batches of applications at a very low error rate
Handle all methods of communication in a transparent and professional manner
Follow communication procedures, guidelines and policies of Windham and the client
Reinforce high customer service standards to maintain excellent client satisfaction
Accurately document each transaction in accordance with client specifications
Consistently perform job duties and tasks achieving expected productivity and quality metrics
Collaborate with team to identify trends and or issues based upon service activity
Qualifications
Ability to organize and input information accurately
Excellent computer and data entry skills
Ability to escalate questions and issues that cannot be answered by training material
Experience data processing or data entry is preferred, or some experience in BPO (Back Office Processing) with an emphasis on quality and productivity metrics
Strong analytical skills and detail-oriented aptitude
Strong communication / time management skills
Ability to communicate effectively both verbally and in writing
Ability to work in a fast-paced team environment while multi-tasking
Must submit to and pass pre-employment background check to include additional government clearance (if previously cleared and your clearance has expired, we will have you processed to obtain re-cleared for this program)
Must not have any current defaulted student loans
Federal government COVID-19 vaccination requirements apply
Windham Professionals Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender (including gender nonconformity and status as a transgender individual), age, national origin, sexual orientation, military status, marital status, status as a protected veteran, a person’s relationship or association with a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state, or local laws.
This post is listed Under Utah jobs
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