Customer Service Representative Job Vacancy in Metal Supermarkets Anchorage Anchorage, AK 99515 – Latest Jobs in Anchorage, AK 99515
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Company Name : Metal Supermarkets Anchorage
Location : Anchorage, AK 99515
Position : Customer Service Representative
Job Description : OBJECTIVE: Your primary responsibility will be to address the service needs of Metal Supermarkets’ customers. You’ll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email and walk-ins. You’ll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions.Your people skills will make customers feel welcome, validated and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We’ll train you in identifying and working with different metals. If you’re customer focused, passionate about service and customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest.WHAT ARE WE LOOKING FOR? THE RIGHT FIT!POSITIVE INTERACTIVE / PEOPLE SKILLS – People friendly. You love to help and work with the publicCUSTOMER ORIENTED – Patient; empathetic; providing excellent service and solutions to our customersTHINKS “YES” BEFORE “NO” – Positive attitude and solutions drivenMOTIVATION & ENTHUSIASM – Love to work in a fast-paced environmentATTENTION TO DETAIL – Meticulous. You understand details make a differenceORGANIZATIONAL SKILLS – With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently.TIME MANAGEMENT SKILLS – Multiple customer and order timelines. You know how to keep on schedulePROBLEM SOLVING ABILITIES – Confidence with troubleshooting, investigating and providing solutionsADAPTABILITY – Flexibility to respond to a variety of situations and requestsKEY RESPONSIBILITIES INCLUDE: Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all timesAcknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-upBuild sustainable relationships and trust with customers through open and interactive communicationRecognize opportunities to generate sales leads and new customer developmentSupport the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgetsEntering and updating customer information into our Point of Sale software, as neededAccepting cash and taking credit/debit card paymentsQUALIFICATIONS: Minimum two year of proven customer service experienceComputer skills such as MS office, etc. a definite assetClear communication and effective listening skillsExceptional telephone skills and etiquetteFluent in written and spoken EnglishStrong math skills; mathematically inclined’Communication method(s) used:In personPhoneEmailChatWork environment:Front deskWork RemotelyNoJob Type: Full-timePay: $36,000.00 – $46,000.00 per yearBenefits:401(k)Employee discountSchedule:Monday to FridayWeekend availabilitySupplemental Pay:Bonus payExperience:Customer service: 2 years (Required)License/Certification:Driver’s License (Required)Work Location: One location
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