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Company Name : FanDuel
Location : East Rutherford, NJ
Position : Customer Service Representative, Meadowlands Racetrack
Job Description : ABOUT FANDUEL GROUP
FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.
FanDuel Group is based in New York, with offices in California, New Jersey, Georgia, Florida, Oregon and Scotland. Our brands include:
FanDuel — A game-changing real-money fantasy sports app
FanDuel Sportsbook — America’s #1 sports betting app
TVG — The best-in-class horse racing TV/media network and betting platform
FanDuel Racing — A horse racing app built for the average sports fan
FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
FOXBet — A world-class betting platform and affiliate of FanDuel Group
PokerStars — The premier online poker product and affiliate of FanDuel Group
THE POSITION
Our roster has an opening with your name on it
We’re looking for a Customer Service Representative to join our team at the FanDuel Sportsbook, located in the Meadowlands Racetrack. This person will help to deliver unparalleled customer service by providing quality information to customers and personally enhancing their sports wagering experience. We are looking for customer service-oriented individuals who are positive, outgoing, operate with a high level of computer proficiency and have a passion for sports. This role is a direct hire for the Meadowlands Racetrack.
THE GAME PLAN
Everyone on our team has a part to play
Responsible for keeping a well-stocked, clean and organized workstation/area
Maintain a professional appearance that reflects the FanDuel Standards
Greet a high volume of customers and answer questions in a polite and courteous manner to maintain a fun, positive and supportive teamwork environment
Drive commercial-oriented events in both the sportsbook and outside venues
Responsible for promoting new product launches
Excellent interpersonal skills and ability to communicate effectively
Facilitate new product launches and drive business through promotions and initiatives
Responsible for printing betting sheets daily, self-service terminals and a/v system
Other administrative tasks and duties as necessary and assigned
THE STATS
What we’re looking for in our next teammate
Previous experience working a high-volume front line or guest facing position
Ability to work closely with people and be able to handle customer and staff issues in an effective, equitable and friendly manner
Must be able to remain calm and decisive in high stress conditions
Detail oriented with sound math and clerical skills
Extensive knowledge of computers, touch screens & a/v systems
Must be able to work weekends and holidays as scheduled
Must be able to obtain a gaming license from the state of New Jersey
Must be able to obtain a racing license from the state of New Jersey
Ability to thrive in a fast-paced, team-oriented environment
Strong interpersonal and communication skills; ability to act professionally and confidently interact with all constituents.
Demonstrates poise, tact, judgment and diplomacy
Ability to work flexible hours including nights, weekends and holidays as needed
THE CONTRACT
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:
An exciting and fun environment committed to driving real growth
Opportunities to build really cool products that fans love
Mentorship and professional development resources to help you refine your game
Flexible vacation allowance to let you refuel
Hall of Fame benefit programs and platforms
FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don’t tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.
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