Customer Service Representative (Remote Work Opportunity) Job Vacancy in DISA Global Solutions Houston, TX 77041 – Latest Jobs in Houston, TX 77041
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Company Name : DISA Global Solutions
Location : Houston, TX 77041
Position : Customer Service Representative (Remote Work Opportunity)
Job Description : Job Title: Customer Service Representative (Remote Work Opportunity)
Department: Drug Testing Operations
Location: Remote – Local or Remote (Out of Area)
Reports to: Supervisor, Customer Service – Return to Duty
FLSA Status: Non-Exempt
Position Summary: The role educates clients and/or their employees on drug and alcohol policy violations and assists the clients and/or their employees in the return-to-work process. The successful candidate will be well versed in Regulatory and Non-Regulatory policies and able to interpret policies.
Essential functions:
Assists clients with return to duty program compliance and quality assurance
Communicates policy requirements for drug and alcohol violations
Follows up on rehab reports
Works under general supervision and relies on instructions and pre-established guidelines to execute duties
Maintains and files all confidential rehab records according to protocol and document retention requirements
Responsible for remaining current on all policy and regulatory changes
Processes forms related to various services received from clients, company and third-party facilities
Scans documents, manually and accurately keys information updates
Performs other related duties as assigned
Physical Requirements: (To ensure compliance with Canadian human rights legislation, we should be able to show why a certain task is essential to a job. Physical demands that are not essential should not be included in a job description)
Sitting for more than 6 hours per day
Standing and walking for less than 1 hour per day
Limited stooping, bending, and twisting
Frequent lifting up to 3 kilograms
Required Qualifications:
Intermediate skill level in Microsoft Office Suite
Proven ability to work in a high call volume environment
Strong Communication Skills
High School Diploma or equivalent
Preferred Qualifications:
Data Entry experience
Policy interpretation
Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider. These include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and more. DISA has been servicing customers across the U.S. and Canada since 1986 and employs more than 800 team members across 30 locations.
Our entire team is committed to high quality and customer service excellence. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, DISA has developed some of the most advanced platforms in our industry. These platforms support more than 40,000 customers and complete more than 6 million orders each year.
DISA offers a collaborative and team-oriented culture with monthly appreciation events, as well as competitive pay, a robust benefits package, and an exciting place to work. Our internal learning and development team also provides the resources for employees to engage in continuing education and training, paving the way for numerous opportunities for career advancement.
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