Customer Success Analyst I Job Vacancy in Early Warning Services Scottsdale, AZ 85250 – Latest Jobs in Scottsdale, AZ 85250

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Company Name : Early Warning Services
Location : Scottsdale, AZ 85250
Position : Customer Success Analyst I

Job Description : Come build the next-gen fintech at Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.With a new, state-of-the-art HQ opening next year in Scottsdale, AZ – plus growing presences in San Francisco and Chicago – we’re entering our next big chapter.Make your mark on what’s next in fintech with Zelle®.Overall PurposeThis position is the first level customer support representative for responding to customer inquiries. Represents the customer, their requirements and facilitates discussions with internal departments for delivery of timely solutions. Focuses on operational efficiency and delivery of primary product deliverables.Essential Functions Delivering Amazing Customer Experience: Responds and provides support for all customer incoming calls, emails or other social media platforms and ensures timely and satisfactorily resolution. Proactively responds to customer queries and ensures consistent, thorough communication through issue resolution. Document case activity within case management system and escalate complex issues to next level support. Works closely with senior internal team members to understand product features beyond central functionality to help customer achieve specific business results and maximize product value.Active Monitoring and Process Control: Follows documented processes and procedures related to routine and recurring support activities. Performs routine audits related to customer application access. Ensures department is in compliance with internal policies and procedures. Maintains records of changes, product enhancements, product pricing or other customer specific items; proactively building out customer background.Problem Resolution Liaison: Actively collaborates with team members to share knowledge and understand customer needs; includes sales team in escalations and sensitive resolutions. Liaison between customers and delivery, sales, operations, transmissions, legal and billing to resolve status, production, delivery and billing inquiries.Supports the company’s commitment to protect the integrity and confidentiality of systems and data.Minimum QualificationsHigh school diploma.Requires minimum of 4 or more years of work experience or on-the job training.Prior customer support and escalation experience.Demonstrated ability to leverage problem solving skills and appropriate technical tools to perform day-to-day support administration tasks and service management (such as log interpretation and performance monitoring).Good written, verbal and interpersonal communications skills.Utilize critical thinking skills, customer understanding and product knowledge to suggest product modifications or best practices of using EWS tools.Strong attention to detail.Background and drug screen.Preferred QualificationsFinancial services / banking experience preferably in customer service/sales roles.Professional services / consulting experience.Additional related education and/or experience preferred.Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.Physical RequirementsWorking conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.Some of the Ways We Keep You Healthy & HappyAll the benefits you expect…Healthcare Coverage – Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.Income Protection – Life & Disability Insurance options ensuring financial coverage for you and your family.401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 4% deferral immediately upon eligibility.Work Life Management – Generous and flexible paid time off benefits for when you’ll need to take some time away from work to care for yourself or a loved one.Health & Wellness Program – An award-winning program designed to take a personalized, interactive approach to empower you to live your healthiest life.Employee Assistance Program – Resources and tools to help you and your family find a solution to whatever life throws at you.And some you might not…Tuition Benefits ProgramDependent Scholarship ProgramEmployee Referral BonusLegal Services & Credit CounselingPet InsuranceCharitable Giving Matching ProgramEmployee Resource GroupsAll full-time, regular Early Warning employees (as defined in company policy and based on state laws and regulations) are eligible for the benefits.Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.Job Type: Full-timePay: $25.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceWork from homeSchedule:Monday to FridayWork Location: One location

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