Director of Client Experience Job Vacancy in A/B Partners Y, AK – Latest Jobs in Y, AK

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Company Name : A/B Partners
Location : Y, AK
Position : Director of Client Experience

Job Description : Grounded in research, informed by movement building and driven by creativity, the Design Lab at A/B brings the sector expertise of the A/B Partners to a new practice in campaign design and execution. Equity is at the heart of every solution we develop and our Experience Design team starts there to define exactly what our clients need from the A/B team. The Experience Design team creates tailored experiences that leverages the many sides of A/B to build powerful public campaigns, new brand and narrative strategies and even stand up new ventures.

The Director of Client Experience will build the best possible experiences for our clients. They will be experts in client communications and get their energy from building strong relationships with a broad diversity of senior leaders across the sector. Their job will be to fully internalize client dynamics and arm Partners, Directors and other staff with the context they need to succeed. They should have a strong point of view on the tools needed to show up powerfully in client-facing environments. They will serve as the client voice within the company and proactive advocate for their interests in the ongoing execution of our work.

Role description

We’re seeking an entrepreneurial Director of Client Experience to drive successful relationships with a large portfolio of clients
Responsible for the design of client experiences that are grounded in, and directly mapped to, client requirements and project needs
Lead and manage Partners, Directors and Associates to ensure meeting targets/project goals/objectives through strategic consultation and the delivery of quality, timely project deliverables
Partner directly with the Head of Experience and Director of Project Design to design client experiences that ensure retention, account growth, and the generation of new business
Develop and maintain consultative relationships with key clients, including C-Suite level executives, and other stakeholders
Obsessively, and proactively, find ways to drive more value for clients, make them happy, strengthen their teams and grow their impact
Assist in creating and disseminating new insights, techniques and methods related to client experience to enhance Partner and Directors’ collective skillsets
Qualifications

7+ years of experience in client management, account services and/or business development
Proven success in managing executive-level relationships with clients or partners
Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business
Empathetic and persuasive; a strong mix of emotional intelligence and business savvy
Established relationships in the social impact, non profit and progressive movement sectors highly desirable
Excellent communication, organization and team interaction skills, and experience working in a consulting environment

Criteria for progressing

Entrepreneurial; excited to set a new standard for client excellence, not just apply the tools
Demonstrates maturity that suggests trustworthiness and high EQ
Seems to know their way around professional client tools (such as best practice agendas) without being overly rigid or prescriptive
Gets energy from being collaborative with other key leaders

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