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Company Name : State of Alaska
Location : Wrangell, AK
Position : Ferry Terminal Agent 1, Part-Time (PCN 3618)
Job Description : ATTENTION ALASKA RESIDENTS ONLY!
The Department of Transportation and Public Facilities (DOT&PF) Marine Highway System (Shoreside) is looking for a Ferry Terminal Agent 1 to help us Keep Alaska Moving!
Our organization, mission, and culture:
The mission of the Alaska Marine Highway system is to provide safe, reliable and efficient transportation of people, goods and vehicles among Alaska communities, Canada, and the lower 48 while providing opportunities to develop and maintain a reasonable standard of living and high quality of life, including social, educational, and health needs.
The working environment you can expect:
This position is Part-Time, Year Round Position – physically located at the Wrangel Ferry Terminal at 301 McCormack St, Wrangell, Alaska.
In this position, you must be able and willing to work in any/all weather conditions. You must be able to lift/pull mooring lines that can weigh 50 – 75lbs. over long distances on wet/slippery surfaces.
Schedules will be consistent as possible based on business demands and Weather. Individual hired must be Flexible to change their Schedule due to Weather or Mechanical issues.
The benefits of joining our team:
The State of Alaska benefit package includes: access to health and basic life insurance, public employees retirement system, paid leave, paid holidays, and other benefits.
What you will be doing:
Working with the Ferry Terminal Manager, and other terminal agents, the primary duties are vessel support and customer service oriented. This includes tying and untying vessels, operating the hydraulic ramp, using a computerized reservation system, printing tickets for passengers, staging vehicles for loading, terminal facilities cleaning, and outdoor duties. Applicants must be able to work night shifts, weekends, Holidays and be available to work split shifts and flexible to change shifts with little or no notice.
Who we are looking for:
We are seeking a team player, who
Has good customer service skills;
Is willing to help with indoor and outdoor terminal operations, including the requirement to be able to lift and pull heavy Mooring lines between 50 – 75 lbs.;
Has Computerized Data Entry experience.
Minimum Qualifications
One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property.
Examples of qualifying experience include, but are not exclusively limited to, sales cashiers, bank tellers, food service wait staff, travel agents, security staff, or crew on commercial passenger vessels.
Additional Required Information
**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
Please be sure to check our residency definition to determine if you qualify.
APPLICATION
This recruitment utilizes a supplemental questionnaire as part of the application process. These questions may be a mix of written, multiple choice, and select all that apply questions. The answers you provide to the questions will be an opportunity for you to tell us about your experience and/or education. The answers will be used to determine which applicants will advance to the interview phase of the recruitment and selection process; please be as thorough and accurate as you can.
A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
TRANSPORTATION WORKER IDENTIFICATION CREDENTIAL (TWIC)
Please be aware – this position requires the applicant (at their expense) to obtain a Transportation Worker Identification Credential (TWIC) in compliance with federal regulations pertaining to certain maritime port facilities. All terminal employees are required to obtain a TWIC in order to work in certain restricted areas of the terminals.
Information about the TWIC can be found on the TWIC information web site link, https://www.dco.uscg.mil/nmc/twic/#, or call the TWIC help desk at 1-866-347-8942.
If you are selected for the position, you will be required to immediately enroll/apply for the required TWIC card. The applicant selected for the position must have their TWIC card in hand in order to be unescorted within a restricted or secure area of the terminal facility.
DRIVER’S LICENSE REQUIREMENT
Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.
WORK EXPERIENCE
Applications and resumes will be reviewed to determine if the minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
EDUCATION
If post-secondary education is required or is used as a substitution to meet the minimum qualifications, it is required to complete the Education section of your Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Units Completed field. Copies of transcripts will be required at time of interview but may also be attached to the application.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
RECRUITMENT NOTICE
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Workplace Alaska NOTICE
PLEASE NOTE: If you choose to apply using a hardcopy (paper) application, please follow the instructions on the Workplace Alaska website “How to Apply.”
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465-4095.
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘governmentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
Contact Information
John W Archambeau
Ferry Terminal Manager 1
Phone: (907) 874 – 2021
john.archambeau@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman’s Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers’ Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment optionsSee http://doa.alaska.gov/drb/retirement/index.html for additional information
Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.
See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information
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