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Company Name : Puget Sound Hospitality
Location : Seattle, WA 98105
Position : Front Desk Agent – Residence Inn University District
Job Description : Process all guest check-in’s by confirming reservations, assigning room, and issuing and activating room key(s). Process all payment types such as cash, room charges, checks, debit, or credit. Process all check-out’s including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions or concerns.ResponsibilitiesProcess all guest check-in’s and check-out’sProcess all paymentsAnswer telephones in a timely manner using the appropriate greeting and directing calls to the appropriate departmentCoordinate with Housekeeping to track readiness of rooms for check-inCommunicate parking procedures to guests/visitorsSupply guests with information regarding property, local area, and supply directions as neededRun daily reports and identify any special requests. Pass on any information to appropriate departmentsComplete designated cashier and closing reports in the computer system.Count bank at the beginning and end of each shift and follow drop proceduresImmediately resolve any guest problems to their satisfactionReport any issues to appropriate departments and follow-upFollow all company safety and security policies and proceduresReport accidents, injuries, and unsafe work conditions to managerFollow all company policies and proceduresEnsure uniform and personal appearance are clean and professionalMaintain confidentiality of proprietary informationProtect our company assetsWelcome and acknowledge all guests according to company standardsAnticipate and address guests’ service needsAssist individuals with disabilitiesThank guests with genuine appreciationSpeak with others using clear and professional languageAnswer telephones using appropriate etiquetteDevelop and maintain positive working relationships with othersComply with quality assurance expectations and standardsStand for an extended period of timeMove, lift, carry, push, pull and place objects weighing less than or equal to 10 lbs. without assistancePerform other reasonable job duties as requested by supervisors or managersAbility to work a flexible schedule including evenings, weekends and holidaysRequired SkillsA high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred.Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence.Ability to interpret and perform basic math functions.Ability to interpret and perform basic computer and POS system functions.Location: 4501 12th Ave NE, Seattle, WA 98105, USAJob Types: Full-time, Part-timePay: $19.50 per hourSchedule:8 hour shiftWeekend availabilityWork Location: One location
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