Full Time Customer Banking Specialist – Kununurra Job Vacancy in Commonwealth Bank Washington State – Latest Jobs in Washington State

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Company Name : Commonwealth Bank
Location : Washington State
Position : Full Time Customer Banking Specialist – Kununurra

Job Description : Do work that matters!
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
More specifically you will:
Build a personal connection with customers through meaningful conversations
Work with customers to help them use our in-branch technology and digital banking options
Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
Complete Financial Health Checks to assess customers’ financial needs and identify any changes
Perform interviews and process applications for personal loans, credit cards and associated products
Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
Engage with customers by participating in community events and fundraising activities
Look out for the safety and wellbeing of your team
Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
No banking experience required – full training is provided!
To be successful you will be:
Passionate about solving customer problems (e.g. from within retail or hospitality)
Able to have great conversations, with the confidence to ask challenging questions
Empathetic to your customers’ specific circumstances
Someone who makes things happen – always looking for a better, easier or simpler way!
Driven and goal oriented, with the ability to accept feedback for your development
Open to learning new things, including being proficient with technology, whether it’s for your own development or to assist customers
A master of multi-tasking and a strong team player
Don’t wait, apply today!
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.
If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 24/03/2022

This post is listed Under  Washington jobs

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