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Company Name : Engineered Profiles LLC
Location : Columbus, OH 43207
Position : Help Desk Analyst- SQL Required
Job Description : Job DescriptionJob Title: IT Help Desk Analyst Department: Information Technology (IT) Reports to: Director of IT (Head of IT) Employment Status: Salaried Exempt Job Summary: The ideal candidate for the Information Systems Help Desk Analyst role should be passionate about technology and working with users to strategically use data and technology to improve Company processes. The Company’s track record of sales growth has led to the need for this additional IT role that will focus on engineering, delivering, and supporting IT tools and systems to enable value creation by end users. This position will be integral to the continued growth and development of the IT department at Engineered Profiles and a successful individual will be willing to spend time with users to understand their process and gain understanding of how IT can help improve efficiency and meet end user demands.The Company’s mission is to be irresistible to its customers, employees, and community. In fulfilling this mission, the Company highly values employee engagement and strives to promote a culture of team and individual success, while maintaining a healthy work-life balance. The successful candidate must promote positivity and reinforce our culture and values in daily interactions with employees and vendors.This role includes general IT troubleshooting and support for the Company’s operations, which are 24/7. As such, working with departments and employees within all levels of the Company is a key to success within this role, to ensure IT tools and systems are adequality meeting the requirements of end users. In addition to understanding howIT is applied in each case, a successful individual will also be able to explain technical concepts in a way the user, who may only have basic IT knowledge, can understand, and apply them. Due to the 24/7 nature of the Company’s operations, this role will involve being on call 1 week per month, however the need to address after hours issues is rare. This position will serve as the initial point of contact for end user requests and incident resolutions.Essential Duties and Responsibilities: End User and System SupportAbility to fix issues and know when to escalate them as it relates to core services (print server, file server, email systems, etc.)Work with vendors to purchase items needed for infrastructure supportResolve user issues through and track information and time through the Company’s ticketing systemExecute new hire process (AD setup, computer purchase, computer image, software setup, phone setup, basic instructions, etc.)Ability to drill down from user issues to underlying infrastructure root causeResolve issues related to installing specialty software and computer troubleshootingEngineered Profiles LLC IT Help Desk AnalystJob DescriptionSkills, Qualifications, Education and/or Relevant Experience:RequiredAttention to detail and ability to account for timeAbility to follow detailed technical instructionsAbility to effectively triage user issues and focus on prioritiesThorough knowledge of Microsoft applications as well as the ability to quickly adapt to new technologyDemonstrated creative problem-solving with the ability to implement new ideas and processesPreferredExperience with virtual environment administrationExperience with cloud and hybrid cloud systemsExperience with IT ticketing system or ITSM systemExperience with administering an active directory environmentExcellent oral and written communication skills with individuals of varied backgroundsDesiredAbility to drive process improvementHighly detail-oriented and organizedExceptional customer/employee service focus, including attention to providing quality results with demonstrated ability to prioritize multiple tasks and manage work time efficientlyOracle or Microsoft certificationsExperience with SQL and reporting toolsFour-year Bachelor’s degreeSupervisory Responsibilities:NoneEngineered Profiles LLC IT Help Desk AnalystJob Type: Full-timePay: $40,000.00 – $55,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Experience:Help desk: 1 year (Preferred)Windows: 1 year (Preferred)Work Location: One location
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