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Company Name : State of Washington Dept. of Revenue
Location : Tumwater, WA
Position : IT Customer Service Manager
Job Description : Description
The Department of Revenue (DOR) Information Services (IS) division currently has an amazing opportunity for an IT Customer Services Manager in Tumwater, Washington.
The Information Technology Customer Services Manager is responsible for providing our talented and dedicated employees and business partners with the state-of-the-art equipment and software, and the highly valued technology support they need to serve the State of Washington. This management position leads two Service Desk teams and an End User Solutions Architect – 20 professional staff in total – who select, configure, deploy, and support desktops, laptops, tablets, and mobile devices for a workforce of more than 1100 employees.
The Customer Services Team works closely with business partners to understand their needs and identify end user technology solutions and support strategies. This team troubleshoots and resolves technical issues and communicates technology service updates and changes to customers. This leadership position is instrumental in the development and delivery of responsive and proactive technology support services that support critical agency objectives.
As an active member of the division’s leadership team, the IT Customer Services Manager contributes to and influences key IT projects and initiatives and lends their talents and abilities to achieving important results. They coach and mentor staff so that each person is given the opportunity to contribute effectively to the organization. They work cooperatively with their peers to share ideas and develop solutions that span organizational boundaries. They make a difference by providing the first line of essential technology support to the business staff in the department.
Please Note: This position has the flexibility to work remotely part-time, however the duty station is in Tumwater, Washington. Details of teleworking considerations will be addressed during the interview process.
Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency’s goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional workplace of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
Important: This recruitment is open until filled, however the first review of applications will be on March 15, 2022 therefore it is to your best interest to apply early.
Qualifications
The top candidate for this opportunity will be highly ethical, with proven leadership skills with the ability to effectively communicate with varied audiences and demonstrate strong analytical skills, in addition to the following qualifications:
Required
A bachelor’s degree or higher in management of information systems, data management, public administration or related technology field,
AND
Five years or more experience managing IT customer services, support, helpdesk or related functions with direct supervision of staff,
Qualifying experience as stated above may substitute year-for-year for education.
This position requires a high level of knowledge in advanced principles of customer relationship management, customer service and support, and departmental and statewide information technology policies, standards, requirements, processes, and procedures.
Throughout our selection processes, we will also be evaluating candidates for knowledge, skills, abilities, behaviors, and capacity for effective leadership that aligns with the culture of DOR.
To be considered, fully complete your online application template (including references) and attach:
A Letter of interest, describing how you meet the specific qualifications listed in this announcement.
Three professional references, including current phone numbers.
Supplemental Information
Per Governor Inslee’s Proclamation 21-14, state employees must be fully vaccinated against COVID-19. Your vaccine status will be verified after a conditional job offer is made. If you need accommodation information after your conditional job offer, please reach out to the Human Resources Office at DORHRMedical@DOR.WA.GOV.
At Revenue, we put employee safety first and foremost. We will use every resource possible to ensure this hiring process stays within the current guidelines related to COVID-19. If selected to move forward, please be aware interviews will be conducted virtually using a webcam teleconferencing method.
Questions?
My name is Chuck and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. We have all of this at Revenue and I am here to assist you. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is chuckj@dor.wa.gov, or if you prefer, you may contact me by phone at (360) 704-5737.
To take advantage of Veteran’s preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Other important information
Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to the form in the position.
This post is listed Under Washington jobs
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