IT Specialist (Information Security) Job Vacancy in National Credit Union Administration Alexandria, VA 22314 – Latest Jobs in Alexandria, VA 22314

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Company Name : National Credit Union Administration
Location : Alexandria, VA 22314
Position : IT Specialist (Information Security)

Job Description : The NCUA is ranked as a Best Place to Work! At the NCUA, our culture and people are integral to our growth and mission success.We offer a competitive pay and benefits package beyond the standard federal pay and benefits package including an agency exclusive tax-deferred 401(k) retirement savings and investment plan and a higher annual leave carry over balance, work/life programs, and flexible work schedules including telework opportunities. More information can be found at https://www.ncua.gov/about-ncua/careers/pay-benefitsAs a IT Specialist (InfoSec), you will:Serve as an expert authority for integrating IT operations and cybersecurity projects and efforts. Resolve problems and issues across all phases of IT project/program conception, planning, design, execution, and evaluation.Lead, coordinate, communicate, integrate, and is accountable for the overall success of the IT service delivery for IT capabilities in support of the OCIO program and enterprise priorities.Oversee key functional areas within OCIO that enable the delivery of a high-quality service to end-users and ensures Service Support/Service Delivery processes are in place to meet the needs of NCUA customers.Serve as a primary stakeholder in the underlying IT operational processes and functions that support the IT services, while providing direction and monitoring of all significant activities to ensure IT services are delivered successfully.Manage and monitor incidents, requests, changes, and escalation processes, ensuring high levels of performance and accurate reporting in these processes. Establish service improvement activities, when required.Monitor Quality of Service and Performance metrics, ensuring future IT requirements are understood and factored into capacity planning for enterprise systems.Perform needs analyses to determine opportunities for new and improved business process solutions.Evaluate the effectiveness of procurement functions in addressing IT and cybersecurity service delivery requirements, and supply chain risks through procurement activities, and recommends improvements.Review service performance reports, identifying any significant issues and variances. Initiate corrective actions, where necessary, ensuring follow up on all outstanding issues.Work with Division Directors, project managers, service delivery/deployment managers, and system owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives.Manage and administer knowledge management processes and tools that enable the organization to identify, document, and access intellectual capital and information content.Conduct training of personnel within the pertinent subject domain. Develop, plan, coordinate, deliver, and/or evaluate training courses, methods, and techniques.Gather feedback on customer satisfaction and internal service performance to foster continual improvements.Coordinate and manage the overall IT security services provided to NCUA customers end-to-end.Qualifications: Applicants must possess IT related experience demonstrating EACH of the four IT Specialist competencies AND one year of specialized experience as described below:1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail.2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; and is committed to providing quality products and services.3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.You must have one full year of specialized experience equivalent to the next lower grade level in federal service. Specialized experience is experience that has equipped you with the knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.Specialized experience is experience that has equipped you with the knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.To qualify at the CU-13 level, you must have one full year experience equivalent to the CU/GS-12 level in federal service (obtained in either the public or private sectors.) This experience must include:Supporting the management of a service desk (e.g. staffing management, service desk metrics, escalations, etc.) and customer-facing IT services (e.g., business productivity, unified communication and collaboration, security, etc.).To qualify at the CU-14 level, you must have one full year experience equivalent to the CU/GS-13 level in federal service (obtained in either the public or private sectors.) This experience must include:Leading the management of a service desk and customer-facing IT services (e.g., business productivity, unified communication and collaboration, security, etc.), briefing executive leaders on IT service level metrics.The ideal candidate will possess the following certifications: 1. Federal Acquisition Certification for Program and Project Managers Level II (FAC P/PM-II)2. Contracting Officers Representative Level 13. Information Technology Infrastructure Library (ITIL) v11 Foundations Training and CertificationYou must meet the qualifications and the basic requirements (as described below) for this position by the closing date of this announcement. Please note: Under the provisions of the Direct-Hire Authority, veterans’ preference does not apply. Applicants who meet the minimum qualifications and the basic requirements and who are otherwise eligible to apply for this position, may be referred for selection consideration. Traditional rating and ranking of applications does not apply.YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement. Please ensure that your resume includes the month and year that you began and ended for each position held or that position will not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.YOUR RESUME MUST support your responses to the online questionnaire. A review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If a determination is made that you have inflated your qualifications and or experience, your score may be lowered or you may lose consideration for this position. Please follow all instructions carefully; errors or omissions may affect your rating.You must meet the qualifications for this position by the closing date of this announcement.SALARY: Pay will be set within the advertised pay range to align with the selectee’s skills and experience and the requirements of the position.Link to vacancy announcement: All U.S. Citizens (Direct Hire) apply at the link below:https://www.usajobs.gov/job/640543600Job Type: Full-timePay: $119,127.00 – $201,366.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveRetirement planVision insuranceSchedule:8 hour shiftApplication Question(s):Do you have at least one year of experience as outlined in the vacancy announcementWork Location: One location

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