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Company Name : Capital Health
Location : Trenton, NJ 08638
Position : IT Technician Trainee
Job Description : Overview:
Position #: 12520
Installs low voltage cable, suspension, fireproofing, terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations. Installs software and provides documentation. Supports PC and telephone end users
Responsibilities:
Provides technical support for all in-house and satellite locations, microcomputer systems, applications and peripheral devices. Installs personal computers, printers and other devices. Organizes, plans, and tests accurately operating systems and applications prior to installation. Installs operating systems and applications.
Meets with current and potential system users for the purpose of determining technical needs. Analyzes error conditions that arise during live operation. Confers on a timely basis with vendors, manuals and other documentation to troubleshoot the best solutions.
Takes ownership of problems while communicating effectively with the end user. Conducts parallel testing to analyze and improve end user production efficiency.
Supports PC and telephone end users. Uses proper greeting while communicating via phone support documenting all user requests and resolutions. Circumvents problems and prioritizes critical issues.
Maintains, troubleshoots, and certifies low voltage cabling. Dresses, terminates, patches, and crosses connect cables. Installs MDF and IDF patch panels, wire management, and network equipment. Racks mount servers and switches. Installs software and provides documentation.
Researches all knowledge bases to determine probable causes while documenting solutions to peers. Monitors the request for service board and independently opens work orders to solve technical problems.
Utilizes established networking tools provided for troubleshooting issues. Performs other duties as assigned and possesses a willingness to adapt to changing department demands.
Escalates support as needed and timely to fully restore system functionality. Diagnoses and escalates system support when needed to the appropriate technical support personnel to resolve issues more efficiently.
Documents accurately all tasks performed to rectify the given situation prior to second level support escalation. Assists in the communication of system restoration with second level assistance and effective oral or written communication.
Performs other duties as needed.
Requirements:
High school diploma or GED.
No experience required.
Able and willing to learn on the job and uses acquired knowledge to support the Information Technology (IT) department with various tasks including running low voltage cabling, equipment installation, and end user support.
Any previous IT experience.
Possesses excellent motivation skills.
Physical Demands and Work Environment
Frequent physical demands include: Sitting , Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Taste or Smell , Talk or Hear
Continuous physical demands include:
Lifting Floor to Waist 50 lbs. Lifting Waist Level and Above 15 lbs.
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing
Anticipated Occupational Exposure Risks Include the following: Airborne Communicable Disease , Extreme Temperatures , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter
Our Network:
Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Furthermore, Capital Health is a mandatory Influenza and Covid-19 vaccination facility.
This post is listed Under New Jersey jobs
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