Manager, Account Specialist, Essentials Small Business Job Vacancy in Salesforce Denver, CO – Latest Jobs in Denver, CO
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Company Name : Salesforce
Location : Denver, CO
Position : Manager, Account Specialist, Essentials Small Business
Job Description : To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
Are you passionate about small business and the impact technology can have on their success? At Salesforce, we understand that every fast-growing customer has unique needs. We are looking for skilled teammates who are passionate about small business to help both prospects and customers successfully adopt Salesforce.
The Essentials Team is currently hiring for a Denver based Manager!
The Account Specialist Team launched in early February 2021 in the Essentials and Small Business organization. This team bridges the gap between small businesses and the software solutions of Salesforce. As a Manager, you will lead a team of Account Specialists and own training, relationship building, development, pipeline management, quota attainment and working with internal Business Partners to improve efficiency and outcomes. Account Specialists are responsible for conversion of Salesforce prospects and managing our existing Customer base. Equal parts trusted advisor and product expert, we work closely with small businesses to help them succeed.
As a Manager, you will lead a team of Account Specialists, owning day-to-day coaching and development, relationship building, pipeline management, quota attainment, and working with internal Business Partners to improve efficiency and outcomes. This Team is delivering a new experience and with that comes the need to help establish new processes to make our org, our prospects, and our customers successful. You will be encouraged to autonomously run your team and create an exciting yet challenging environment. We know that a team is successful only when there are common values that guide our day to day activities. You will be a role model for the team to practice our values.
RESPONSIBILITIES
Coach and manage the team’s activities, development and mastery of their processes
Understand prospect’s and current customer’s business needs, challenges, and the outcomes they are looking to achieve, all while acting as a trusted advisor and providing best practices
Consistently drive team towards our goal of increasing our prospects’ satisfaction level and providing an experience that will ‘WOW’ them
Mentor the team on best practices and help them grow their skills
Act as an escalation point for technical issues and route to Support or other internal teams when appropriate
Collaborate internally with teams to remove hurdles for both our team and for our customers
Ensure the team meets or exceeds key KPI’s, metrics and quota guidance
Be innovative! Identify and recommend improvements across product and processes
Define and establish new processes for the team, based on data-driven insights
Interview, hire, and enable new team members to succeed
Manage internal processes on Workday, CRM and additional systems in a timely manner
Drive completion of Corporate Level requirements
Performance management
Be a team player in a highly collaborative environment
Qualifications
BA/BS Degree preferred
2-5 years Customer Facing or Sales Experience
1-2 years of Direct Management Experience
A willingness and ability to “dive right in”, self-learn, be effective, and make a difference
Demonstrated ability to establish new processes and advocate for your team
Troubleshooting skills, perseverance, empathy, transparency and patience
Possess strong communication skills in order to empathize and establish authentic relationships with teammates
Effective multi-tasking skills and juggle priorities
For Colorado-based roles: Minimum annual salary of $131,740. You may also be offered incentive compensation, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .
Salesforce welcomes all.
As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.
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