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Company Name : Cancer Center of South Florida
Location : West Palm Beach, FL 33401
Position : New Intake Patient Coordinator
Job Description : Under the supervision of the Director of Operations, the New Patient Intake Coordinator is responsible for conducting initial evaluation with patient to ensure proper diagnosis and assignment to appropriate clinical team prior to scheduled patient office appointments. They ensure medical records are obtained and maintained in a manner compliance with ethical, legal, and regulatory requirements of the medical services system.Essential Functions: Responsible for conducting initial evaluation with patient to ensure proper diagnosis and assignment to appropriate clinical team.Responsible for obtaining all pertinent medial records from outside facilities and referring physicians (i.e., progress notes, pathology, imaging, labs, treatments plans).Responsible for organizing, sorting, and uploading patient information accurately into the EMR.Responsible for screening and investigating medical records to ensure all necessary records are obtained for initial consultation with physicianCommunication with physicians to review any upcoming procedures prior to patient’s initial consultation.Upon receiving incoming correspondences related to patient’s appointments, special instructions, and any other patient information will be reviewed/forwarded to appropriate medical staff.Coordinates with triage/nurse navigation team to establish introductions and care plan coordination.Point of contact for TGH initial consults, transfers of care, VIP coordination.Assisting with special projects and program development.Must be extremely organized and detail oriented.Willingness to do thorough research and documentation.Excellent verbal and written communication skills.Secondary Responsibilities: Perform a variety of administrative duties including but not limited to answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.Must exercise utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance to policies and HIPAA requirements.Adheres to all policies on safety and security; maintains computer system passwords in strict confidentiality.Ability to perform essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to come to work and work the regular shift for the position.Compliance with all personnel policies and procedures.Additional duties to be assigned from time to time by physician or management.Supervisory Responsibilities: This job has no supervisory responsibilities.Qualifications: Education and/or Experience High school diploma or equivalentMedical Assistant Certification through the American Association of Medical Assistants (AAMA).Minimum of 3 years’ experience in handling medical recordsPrior administrative or clerical experience in clinical or community-based setting highly preferred.E-Clinical Works or other EMR software.Basic to intermediate computer knowledge and skills.Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and the various medical specialties as required in areas of responsibility.Excellent written and oral communication skills, including English usage, grammar, punctuation, and style.Ability to work independently with minimal supervision.Ability to work under pressure with time constraints.Ability to concentrate.Strong attention to detail and excellent organizational skillsExcellent listening skills.Excellent eye, hand, and auditory coordination.Certificates, Licenses, Registrations Medical Assistant Certification through the American Association of Medical Assistants (AAMA).Computer Skills To perform this job successfully, an individual should have knowledge of Electronic Medical Record (EMR) and Practice Management (PM) software, Microsoft Office Applications, and the ability to operate basic Internet software. The individual should be able to operate a computer to accurately enter data into a database, search for information, send and receive email and attachments. Must use the internet to access schedules, research insurance information, etc. Work requires extensive work using a computer.Other Skills and Abilities Must be competent in; Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Thoroughness, Coordination, Deadline-Oriented, Internal Communications, and Reporting Skills.Must have:Interpersonal skills to work with end users.Experience with HIPAA and other Healthcare standards a plus.Excellent oral and written communication skills – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.Ethics – Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Supports affirmative action and respects diversity.Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Reasoning Ability Ability to apply common sense understanding to carry out simple one or two step instructions.Ability to deal with standardized situations with only occasional or no variables.Other Skills Medical Records Coordinator may also be expected to have a level of visual and auditory acuity sufficient to meet the needs of their job tasks. Corrective equipment and devices may enhance the person’s ability to achieve the appropriate level of acuity.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Environmental ExposureNoneJob Type: Full-timePay: From $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayNo weekendsAbility to commute/relocate:West Palm Beach, FL 33401: Reliably commute or planning to relocate before starting work (Preferred)Experience:Customer service: 1 year (Preferred)Medical terminology: 1 year (Preferred)Computer skills: 1 year (Preferred)Work Location: One location
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