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Company Name : Distribution Center
Location : Lake Mary, FL 32746
Position : Operations Assistant
Job Description : Dental management group seeks a responsible, self-starter for a dual customer service and administrative role. The ideal candidate will be a ‘problem solver,’ eager to always search for the solution and next step with or without specific direction.This individual will report to the Director of Operations and be involved in both the service and customer service departments. The candidate will be responsible for dispatching help desk tickets to the appropriate contact for resolution, updating tickets with status and notes, ordering parts, and following up to ensure issues are being handled appropriately. Contributing to improving customer support by being proactive and responding to queries and handling complaints. Aside from help desk duties, this individual will also be handling order processing and logistic updates, administrative duties and special projects as assigned from management.This position is available immediatelyDuties include, but are not limited toRespond to requests for technical assistance in person, via phone, electronicallyResearch using available information resourcesAdvise user on appropriate actionFollow standard help desk proceduresIdentify and escalate situations requiring urgent attentionInform management of recurring problemsKey Competencies * Direct experience using help desk software is preferred. Strong experience in customer care is a requirement.Experience in the dental field a huge plusStrong attention to detail and superb follow up skillsOrganization and patience is a mustExceptional oral and written communication skillsCustomer service orientationProblem analysisProblem-solvingAdaptabilityStress toleranceThis is a full time position in Lake Mary: M-F 9:00 a.m – 5:00 p.m.Small office environment, where teamwork and communication is integral to success.Benefits: Dental benefits and paid company iPhone will be provided. No medical benefits are available at this time.All hires undergo a mandatory background check- must be 100% clear to passPlease send resume and a note letting us know why you are interested in the position for immediate consideration – looking forward to hearing from you!Job Type: Full-timePay: $20.00 per hourBenefits:Dental insuranceFlexible scheduleSchedule:8 hour shiftMonday to FridayExperience:Administrative Assistants & Receptionists: 1 year (Preferred)Work Location: One location
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