Operations Specialist Job Vacancy in LeoVegas Mobile Gaming Group Jersey City, NJ 07302 – Latest Jobs in Jersey City, NJ 07302
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Company Name : LeoVegas Mobile Gaming Group
Location : Jersey City, NJ 07302
Position : Operations Specialist
Job Description : At LeoVegas Group, we are on a mission to create the world’s greatest iGaming experience! We’re proud to be a leading global operator with some of the industry’s best-known brands, offering award-winning casino and sports betting to over 450,000 customers worldwide.
In our 10-year history, we have grown to 800+ employees across Europe, with a strong focus on exceptional products, investment in technology, and data-driven marketing.
LeoVegas Group is listed on the Nasdaq Stockholm (STO:LEO). For more information, please visit www.leovegasgroup.com.
We’re looking to appoint an Operations Specialist to our new team in New Jersey.
Responsibilities:
Administer the operations systems (Zendesk, SEON, HooYu, etc.) by ensuring their constant upkeep, and improvement based on operational needs and manage the implementation of new systems.
Maintain expert-level understanding of all system enhancements and releases.
Troubleshoot and resolve any software performance issues and act as technical support by interfacing with Provider Helpdesks to resolve issues.
Manage a queue of operational requests, prioritizing against evolving and fast-paced business needs.
Conduct ad hoc reporting to have visibility over performance of systems and identify areas for improvement.
Collaborate with the rest of Operations regarding technical upkeep of the Group’s Help Centers.
Assist the Operations Team Leader in designing, planning, organizing, and directing orientation and training programs for new and existing employees.
Obtain, organize, or develop training procedure materials, guides, or course materials.
Perform quality assurance and control checks of the work of the operational teams and provide feedback about the operational teams’ performance to the Operations Team Leader or to the team members directly, when needed.
Implement, develop and maintain routines, processes and procedures and upkeep the operational knowledge base.
Requirements:
Willingness to learn, possess a positive and outgoing can-do attitude, and be a part of a dynamic fast-growing company;
Ability to multitask and successfully operate in a fast paced, team environment;
Must adapt well to change and successfully adjust priorities as needed;
At least one year experience within Operations in the online gambling industry is necessary.
Ability to work closely with other departments internally across different geographical locations.
Essential Competencies:
Excellent organizational and communication skills;
Meticulous, takes initiative and possesses good analytical skills;
Ability to meet deadlines on a day-to-day basis and have good time management;
Ability to work well with others and be a team-player.
Our culture:
**As our company working language is English so we’d like to see your CV in English please**
Our Company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on the basis of any protected class such as race; colour; religion; genetic information; national origin; sex; pregnancy, childbirth or related medical condition, marital status, atypical hereditary cellular or blood trait; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
Working Hours:
LeoVegas has a hybrid working environment with 2 days working from home per week and 3 days working from the office as we want to give our employees flexibility to structure their work week while at the same time being able to provide information, team practices and social activities.
Compensation & Benefits:
Competitive base salary
401k matched to 6%
Paid time off
Health + Medical with coverage (inc. vision and dental)
Stock option program at the company’s discretion
Payroll and benefits provided by one of USA’s largest payroll provider ADP
Relocation Offer:
Up to 5,000 USD in relation relocation expenses
3 weeks temporary accommodation
Transport from the airport to the apartment
Flight within USA
x 2 Check in Luggage + 1 hand luggage
This post is listed Under New Jersey jobs
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