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Company Name : University of Washington
Location : Seattle, WA 98195
Position : PATIENT AND FAMILY LIAISON SUPERVISOR (FULL-TIME, DAYS)
Job Description : Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
As the region’s only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis:? Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Challenge. Collaboration. Compassion.Become part of our team, and join our mission to make life healthier for everyone in our community.
HMC – PATIENT RELATIONS has an outstanding opportunity for a full-time (100% FTE) Patient and Family Liaison Supervisor (job profile: Program Support Supervisor I (SEIU 925 Supervisory)). The Patient and Family Liaison Supervisor is responsible for supervising staff and volunteers involved in the liaison program and assists the manager of Patient Relations in further development and expansion of the program.
RESPONSIBILITIES
In addition to daily liaison duties, this positions assist the manager of patient relations in the supervision of the liaison staff in the following duties:
Supervise and work with belongings and valuables staff in new Patient Relations process that is yet to be determined with the Assistant Director and Director of Patient Relations.
Daily coordination of liaison staff, including elevating issues that need to be brought to the attention of the Manager of Patient Relations and other leadership throughout the hospital.
Interview and recommend selection of new liaisons; train new employees
Work in setting priorities for the liaison daily as well as long term.
Coordinate oversight of the Patient and Family Liaison volunteer program.
Coordinate the collection of accurate and meaningful data for the program.
Assist all liaison staff on meeting deadlines.
Coordinate appropriate and significant educational opportunities for the liaisons.
This position will cover the desk at the Patient and Family Resource Center when needed.
REQUIREMENTS
High school graduation or equivalent AND three years of applicable experience in the program specialty
OR
equivalent education/experience.
DESIRED
Excellent oral and written communication skills.
Ability to communicate with and deal tactfully with all levels of hospital personnel, physicians, visitors and patients.
Experience with working with patients and their families in who are in the midst of crisis situations.
Computer skills desired: Experience with databases, Microsoft Word, spreadsheets, Internet searches, SharePoint
UW Medicine includes Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
COVID-19 VACCINATION REQUIREMENT
Governor Inslee’s Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.
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