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Company Name : Cordant Health Solutions
Location : Portsmouth, OH
Position : Patient Services Coordinator – Full Time and Part Time Available!
Job Description : Beyond our commitment to excellence and providing the best solutions available, we are driven by a higher purpose at Cordant Health Solutions®—to make a difference in the lives of those we serve, especially those affected by addiction.
Cordant provides innovative tools for monitoring behavioral health, chronic pain, and criminal justice cases. Cordant’s unique pharmacy and drug testing programs provide accurate, actionable results to protect prescribers, hold patients accountable and optimize quality of life.
A leader in quality standards, Cordant provides solutions for payers, clinicians and organizations involved with substance use disorder, criminal justice cases and pain management. Cordant is one of the only healthcare companies that offers monitoring and risk assessment tools through its innovative drug testing options and full-service, high-touch pharmacies, which specialize in the management and dispensing of addiction treatment medications. Cordant’s testing protocols and digital case-management tools help clients become more efficient and effective in using drug testing programs to monitor patient adherence, reduce risk and improve patient outcomes. We are all part of the solution. #CordantCares #InIt2gether
We are seeking a customer-service minded Patient Services Coordinator: to join our team in Portsmouth, OH. The Patient Services Coordinator is responsible for educating new patients about the Cordant Pharmacy Program, onboarding and enrolling patients, and delivering prescription medications to patients at an assigned client location. This role also acts as a liaison to Cordant’s pharmacy, provides information about the Cordant Pharmacy Program, and resolves any emerging problems that may arise in assigned client accounts. The Patient Services Coordinator must maintain a high degree of security, ethical conduct, and provide excellent customer service to clients and patients. Laboratory collection responsibilities may also be required, depending on the needs of the client the Patient Services Coordinator supports.
This Patient Services Coordinator role is compensated between $16 – $19 per hour. We have Full Time, Part Time, and On-Call positions available!:
If you are patient-focused, compassionate, organized, and ready to make a difference, we want to hear from you! :
Essential Functions:
Pharmacy Patient Services:
On-board and enroll patients into Cordant Pharmacy Program
Obtain, file, ship, or fax any paperwork associated with the prescription
Maintain call, shipping, and medication delivery logs
Receive delivery of patient medications, via courier drop-off or direct pick-up at pharmacy or local shipping carriers
Verify patient identity prior to delivery and ensure accurate entry of demographic information
Deliver medication to patients seen by the provider, per provider and prescriber direction
Return undelivered medication to the pharmacy at the end of each day
Maintain security of medications
Assist with prior authorization process as needed
Liaise between the pharmacy and client to ensure prescriptions are prepared for delivery based on patients’ schedule, working ahead as-needed
Build strong working relationships and trust with providers, patients and pharmacy staff
Provide accurate, valid and complete information in portal entries
Provide appropriate solutions and alternatives, within compliance guidelines, for patients or provider complaints
Meet patient capture rate and prescription return rate targets
Laboratory Collection:
Courier packages from local shipping affiliates to laboratory for testing
Collect, log, order, process, and ship urine, blood, oral, and/or hair specimens to laboratory
Maintain organization in the collection of all specimens
Assemble samples for shipping
File requisitions, chain of custody forms, and associated paperwork
Additional Duties:
Provide clear documentation in portal around prescriptions
Follow all procedures, guidelines and policies
Keep detailed record of client and patient interactions
Maintain a clean, organized workspace that is conducive to workflow
Pick-up or drop-off prescriptions to pharmacy/FedEx drop site, as needed
Education and Experience:
HS diploma or GED, required
Experience in a medical office or treatment clinic preferred
2+ years customer service experience, required
Valid driver’s license and proof of auto insurance, required
Demonstrated proficiency in Microsoft Office and Excel
Knowledge, Skills, and Abilities:
Excellent communication skills with ability to actively listen
High degree of trustworthiness and ethical conduct
Ability to read names, test codes, follow basic instructions
Must have basic computer skills
Strong attention to detail
Strong interpersonal, organizational, and customer service skills
Self-motivated with ability to work under and meet strict deadlines individually as well as a in a team environment
Familiarity with working in multiple CRM systems
Track record of over-achieving quota
Working Conditions:
Contact with biological specimens
Requires protective devices
May be required to lift up to 25lbs
Must be able to stand for long periods of time
Must be able to perform observed collections if required
Must be able to work in fast paced environments efficiently
About Cordant Health Solutions:
Working at Cordant Health Solutions means constantly being challenged to learn and grow in a fast-paced, dynamic, vibrant environment. Our team members are the key to our success and we are committed to providing an environment that not only offers a fun, positive work environment but also career building opportunities and a positive work/life balance. Cordant Health Solutions supports its employees by offering a benefits package to eligible employees that includes:
Medical / Dental / Vision Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Paid Holidays
401(k) with Company Match
Company Paid Basic Life Insurance
Company Paid Long Term Disability
Short Term Disability
Cordant Health Solutions is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.
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