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Company Name : Promedev
Location : Kirkland, WA 98034
Position : Relief Factor Customer Service Representative Fully Remote
Job Description : Are you looking for a company that cares about its employees, encourages career advancement and strives to provide excellent customer service?
If you answered yes, then keep reading about the exciting Customer Service Representative position opportunity at Promedev with the Relief Factor team. As a representative, you will support our rapidly growing customer base by answering and resolving their questions and concerns through phone or email using the best customer service skills.
All of this is done while in the comfort of your own home’s quiet work environment within the state of Washington.
Promedev is a company that values doing the right thing, listening to customers and each other, and exceeding expectations. We think beyond our titles. We take care of our team, and as a result, we have very low turnover – most employees have been with us for over five years. If you are a confident, collaborative team player with proven customer service skills, we would love to hear from you. Relief Factor is a unique combination of botanical ingredients and fish oil. It was formulated by physicians and is now trusted by many thousands to provide ongoing relief from their pain in a 100% drug-free supplement.
What’s it like working at Relief Factor? Here’s what some of our current Representatives have to say:
“I’ve worked in a lot of different places and for a bunch of different types of bosses. This is the first time in years that I finally feel I have ‘work life balance’.”
Kaylee
“I really like it – we have good people and an excellent company culture.”
Larissa
“It is a very non-toxic work environment where everyone is helpful to one another.”
Charde
Here’s is what an ordinary day looks like:
You’ll work a set schedule between 5 am – 6 pm, may include holidays
Answer and resolve high-volume telephone calls and/or emails with extremely close attention to customer service
Assist in answering general questions about products; promotions, returns, refunds, cancellations, account modifications, shipping/tracking information and other issues as needed
Every day we celebrate our success, and learn from our challenges together as we collaborate with our coworkers and supervisors to create satisfying solutions for customer issues
Process orders
Who we are looking for:
Must reside in Washington State
1+ year Call center experience; managing large amounts of inbound calls strongly preferred.
Ability to problem solve, think quickly and multi-task
Strong communication skills and attention to detail
At ease on the phone with both outbound and incoming calls
Outstanding customer service orientation, sense of urgency, and a high level of personal integrity
Identify customers’ needs, clarify information, research every issue, and provide solutions
Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers
Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment.
Ability to handle multiple responsibilities and priorities concurrently
Technical savviness and the ability to learn systems quickly
We will provide you with a company laptop, headset, mouse, and keyboard. You will need to provide a reliable internet connection that is NOT wireless.
We’re always looking for highly motivated, driven, and customer-centric individuals to join our team. We invite you to apply and explore a career at Relief Factor. If you’re a strong fit, we’ll reach out to you directly to start a conversation as opportunities become available
Benefits:
Our employees are the backbone of our company. We offer a comprehensive benefits package which includes:
Medical/Dental/Vision
401 (k) with matching
Generous PTO and 10 paid holidays
Basic Life and AD&D
Visit our website to learn more at https://www.relieffactor.com/
Promedev is an Equal Opportunity Employer
Individuals are recruited, employed, promoted, and transferred in all jobs without discrimination in regard to age, color, race, creed, ancestry, national origin, citizenship status, gender, sex, sexual orientation, gender identity and/or expression, marital status, parental status, status with regard to public assistance, disability, veterans status or any other protected characteristic by federal, state or local law.
This post is listed Under Washington jobs
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