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Company Name : Service Call Center
Location : Draper, UT 84020
Position : Remote Outbound Appointment Coordinator – Ken Garff Listening Center
Job Description : The Ken Garff Listening Center is a contact center that is currently looking for Remote Outbound Appointment Coordinators!
Great work schedule!
Listening Center is open from 6 AM to 7 PM Monday – Friday, 8 AM to 4:00 Saturdays—closed Sunday.
Here’s what you’ll be doing:
Making outbound calls to current Ken Garff customers. No cold calling.
Establish and maintain great customer relationships.
Determine customer’s current vehicle needs and schedule appointments for them with the dealership sales departments.
Document conversations and update customer records.
Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.
Network Requirements:
25 Mbps download speed minimum
10 Mbps upload speed minimum
Equipment Requirements:
Must provide your own equipment
Headset with microphone
Keyboard and mouse
Monitor (2 preferred)
Computer (must be Windows) with working webcam
Desktop (must be Windows) with 8GB of RAM minimum
If only laptop (Windows) is available, must have 8GB of RAM minimum
Qualifications:
Positive, energetic, enthusiastic, and service oriented.
Must provide your own equipment
Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize—in other words, work smart.
Previous customer service or call center experience a plus.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Bilingual in Spanish a PLUS!
Must be located in Utah, Nevada, Arizona, Colorado, Wyoming, Iowa, and Michigan
Benefits for working at Ken Garff Listening Center:
Earn a college degree, no cost to you!
Paid training—we care about your success.
Flexible schedule!
Real career growth at a nationwide automotive powerhouse
Competitive base pay
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
401k with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service and More!
Great people with a great culture
Job Type: Full-Time (35-40 hour work week)
Pay: Starting at $15.50 per hour plus incentives; $16.00 per hour plus incentives for Spanish bilingual candidates
We are an Equal Opportunity Employer
((We Hear You))
This post is listed Under Utah jobs
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