Seasonal…GUEST SERVICE Denali Nat. Park Job Vacancy in Grande Denali Resort Denali National Park, AK 99755 – Latest Jobs in Denali National Park, AK 99755
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Company Name : Grande Denali Resort
Location : Denali National Park, AK 99755
Position : Seasonal…GUEST SERVICE Denali Nat. Park
Job Description : Job Title: Guest Service Agent
Reports To: Front Office Manager or Director of Front Office Operations
Department: Rooms
FLSA Status: Hourly/Non-Exempt
Supervises: None
Overview: Responsible for the daily operations of the Front Desk.
Description:
An office with a view! Come work in Denali Alaska! Great opportunities available.
LVE WORK PLAY *DENALI NATIONAL PARK ALASKA
Affordable Room and Board available! Competitive Wages!
Summer Seasonal Guest Service Agents
Responsibilities:
All employees must provide excellent customer service to our guests
Employees must treat each other with courtesy and respect
While working employees must follow all company policies and procedures
Employees must obey all state and federal laws
Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
It is imperative to be on time and ready for work at the start of the assigned shift
Duties
Provide excellent customer service to guests and other team members
Make sound judgments and anticipate issues and opportunities
Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest
Work closely with all other departments to ensure prompt service and overall guest satisfaction
Ensure that guests’ special needs are met
Greet arriving/departing guests in a professional and pleasant manner
Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the Denali area in order to familiarize guests and answer their questions
Works closely with and facilitate information between Front Desk staff, housekeeping staff, Bell staff, and Food and Beverage staff to assure that guest needs, and information are communicated effectively
Serves as the central information center for all lodge operations
Accounts for monies collected and goods sold. Perform basic accounting and cash handling procedures
Reconcile guest folios ensuring all charges are correct and accurate
Responsible for obtaining valid form of payment upon arrival
Keep work area and Front Desk area clean, neat, and organized
Coordinates all bag pulls with Front Desk, Bell staff, Group Desk, and Tour Directors, documenting the time on the bag pull sheets
Ensure bag pull times are correctly spaced with none overlapping
Inform Supervisor of additional needs required to carry out duties
Monitor lobbies for cleanliness and remove trash as necessary
Responsible for assisting guests with reservations, check-in, check-out, and general requests
Keep all Front Desk reports current
Perform wake up calls and answer guest questions
Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals
Inform Guest Services of transportation needs
Responsible for answering phones, assisting guests with reservations, and answering questions
Provide thorough notes and accurate data entry
Run end of shift reports
Relay important messages/maintenance requests/guest requests to the appropriate department
Obtain goals set by the Front Desk Manager
Other duties as assigned
Requirements
Experience working in the tourism/hospitality industry
Previous customer service experience
Effective communication skills and a high sense of integrity
Must be a “people person” who thrives on public contact
Communicate in a positive manner via phone, fax, and email with guests, coworkers, potential customers, travel agents, tour directors, and tour operators
Possess time management skills, the ability to multi-tasks and work efficiently under pressure
Computer and cash handling skills
Familiarity with basic office equipment operation
Be an assertive, confident decision maker and problem solver
The ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitude
Self-motivated, detail oriented and a positive customer service attitude
Possess time management skills with the ability to multi-task and work efficiently under pressure
Ability to stand 8 hours
Work approximately 40-48 hours per week
Willing to work long hours, various shifts, split shifts, and on holidays and weekends
Able to make sound judgments and anticipate problems
Ability to lift fifty pounds, requires bending, lifting, folding and stair climbing
CPR and/or First Aid training desirable
Uniform
Shirts and name tag will be provided
Employee needs to provide black pants (not jeans), black closed-toe non-slip shoes, black socks, and a black belt
Employee is responsible to wash and iron the uniform
Employee must look sharp and be clean upon arrival to shift
This post is listed Under Alaska jobs
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