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Company Name : Aqua-Hot Heating Systems
Location : Frederick, CO 80504
Position : Technical Support Representative
Job Description : About usAqua Hot Heating Systems is a small business in Frederick, CO 80504. We are bold and nimble.Our work environment includes:Regular social eventsLively atmospherePosition: Technical Support RepresentativeReports To: Customer Service ManagerCompany OverviewFor more than 37 years, Aqua-Hot Heating Systems, LLC. has been one of the most recognized and trusted brands in the recreational vehicle (RV) industry. We offer premium products that provide RV owners with exceptional comfort while saving fuel, reducing emissions, and adding real value.Owners of high-end RVs demand Aqua-Hot hydronic heating systems. Original equipment manufacturers in the US and around the world choose Aqua-Hot products to meet this demand.The ideal candidate will be a quick learner with strong communication skills. This role plays a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives because it is at the front line with our customers, so it is essential that this person be personable and professional.Key Responsibilities:Perform in-depth troubleshooting with various customers including dealers and manufacturesCreate and maintain cases in the CRM databaseAbility to work in a fast-paced environment that rapidly changesProcess product ordersHandle warranty and return requestsRespond to customer requests via Phone and EmailYou should be someone who enjoys toggling through multiple screens, having a full “to-do” list, enjoys constant contact and talking to many different people each dayBe exceptional at diffusing tough situations by using various communications methods/strategies depending on the audience and escalating when necessaryDemonstrate insight and good judgment in knowing when and how to seek helpSelf-confident with a can-do attitude and keen interest in taking on and surpassing challengesSkills and Experience (Required):2 years phone customer service experienceProficient in Microsoft Office products, Excel, Outlook, Word, PowerPoint, etc.Proficient in using CRM toolsExcellent written and verbal communication skills are required, especially patience and active listening, with the ability to exercise tact so as not to offend or upset customersType 40 wpmOutstanding time management and work prioritizationExcellent analytical and problem-solving skills with stringent attention to detailIf you are an enthusiastic team player who enjoys a fast paced, friendly atmosphere where individuals are acknowledged for their success and provided with opportunities for growth, we want to hear from you!We offer competitive wages, growth opportunities and a comprehensive benefits package.Our Benefit Package IncludesBenefits:401(k)Dental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceJob Type: Full-timePay: $20.00 – $26.00 per hourBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location
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