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Company Name : OTTR Chronic Care Solutions
Location : San Antonio, TX
Position : Transplant Coordinator Assistant – Remote (Spanish Required
Job Description : Location: San Antonio, TX
Job Id: 1333
Headquartered in Brisbane, Calif., CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
Transplant Coordinator Assistant (Remote)
Summary:
There are two different sides to being a Transplant Coordinator Assistant. One part of this job deals with calling patients who are on a waiting list for an organ transplant. These patients can sometimes wait for years before they receive the Gift of Life and get their transplant. Your job is to stay in touch with them while they are waiting. You don’t need any specialized medical training – we’ll provide you what you need. You just need patience, a little tenacity (at times) and a genuine love of helping people. You’ll pick up the phone and call the patients on a hospital’s waiting list on a regular basis. You check in with them – “How are you doing? Is your phone number still the same? Do you still have the same health insurance company? Have you had any issues with your health since we last spoke?” Then you will document the call in an electronic database. You’ll work closely with the patient’s nurse at the hospital to provide him/her with any updates that the patient gives you.
The other part of being a Transplant Coordinator Assistant deals heavily with data entry. You will log in to a hospital’s database to retrieve information about patients that have been transplanted. Then you will take that information and enter it into a national registry website. Many times this information is either missing or hard to find, so this will require making some phone calls to track down information. You will have to search through the information in the hospital database to determine the relevant data. Accuracy and attention to detail are essential for this task.
Responsibilities:
Call patients on a regular basis and documenting answers to a set of standard questions in a database
Check in with nurses regularly
Document professionally, accurately and completely
Follow a written protocol of instructions for each task carefully and accurately
Check and respond to email and assigned items in a timely fashion
Find information in a hospital database and enter accurately into a national registry
Call medical providers to gather information
Attend regularly scheduled conference calls
Attend quarterly onsite, in-person training
Be available for supervisor home visits and training
Qualifications:
Previous experience in a hospital or clinical environment is highly preferred, but not required
Reside in San Antonio, TX or surrounding cities is ideal. Open to candidates out of state
Must be available to work Monday through Friday during normal business hours
Excellent written and verbal communication skills
Organized, self-driven, and motivated
Impeccable attention to detail
Self-starter with strong time management skills
Proficient in the use of technology in an office environment
Ability to learn new software programs and databases independently
Connected to and responsive to communication with management and staff members
Comfortable with a fluctuating weekly workload and have flexible availability
Comfortable talking on the phone to patients, family members, and medical providers
Comfortable with frequent feedback regarding job performance
Quiet, private environment in your home in which to make phone calls and document Private Health Information
Proficient in the use of Microsoft Office software programs, including Microsoft Word and Microsoft Excel, highly desired
Proficient in the use of Microsoft One Drive, highly desired
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package includes:
Competitive base salary and incentive compensation
Health and welfare benefits including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
And more!
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer and participate in E-Verify program.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
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