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Company Name : State of Hawaii
Location : Oahu Island, HI
Position : UNEMPLOYMENT INSURANCE CALL CENTER REPRESENTATIVE
Job Description : Recruitment Information
This posting is for the State of Hawaii, Department of Labor and Industrial Relations, Unemployment Insurance Division.
The position is located on the Island of Oahu.
Salary: Unemployment Insurance Call Center Representative $2,816 monthly
This is an exempt position not-to-exceed December 31, 2022.
TO APPLY: Visit the Department of Labor and Industrial Relations website: http://labor.hawaii.gov/jobs/
The State Recruiting Office will refer all inquiries regarding this civil service recruitment to the Department of Labor and Industrial Relations, Human Resources Office .
Duties Summary
Unemployment Insurance Call Center Representative $2,816 monthly
Claimant Benefits
Processes UI claims under applicable laws, determines eligibility for UI, works with parties to resolve issues, reviews contested claims for possible redetermination.
Employer Assistance
Assists employers with completing and submitting reports; reviews and processes employer-submitted reports; and provides account maintenance.
Fraud Reporting
Investigates improper benefit payment and UI applications; refers callers to anti-fraud and identity theft resources; and prepares cases for prosecution.
Minimum Qualification Requirements
Minimum Qualification:
High school diploma or equivalent
Preferred Skills:
Two (2) years of progressively responsible general office clerical experience which involved some public contact.
Call center experience highly desirable
Customer service
Effective communication
Attention to detail
Other Information
To apply, visit the Department of Labor and Industrial Relations website at: http://labor.hawaii.gov/jobs/
In person interview may be required. Hiring rate will be based on qualifications, availability of funds, and other relevant factors.
To apply: Email the following items to UIcallcenter@hawaii.gov
Application (Download PDF reader) (required)
Resume (optional)
COVID-19 Vaccination Requirement:
As a condition of employment with the State of Hawaii, each qualified candidate who has been given a conditional offer of employment must show proof of full COVID-19 vaccination and shall be fully vaccinated by his/her/their employment start date. A reasonable accommodation will be provided if requested by a candidate and it is determined through an interactive process that pregnancy, a qualifying disability, or a sincerely held religious belief prevents the candidate from receiving a COVID-19 vaccination. Please note that the COVID-19 vaccination policy above will apply to both new hires not currently employed by the State of Hawaii Executive branch, as well as current State of Hawaii Executive Branch Employees who are being considered for placement into another State of Hawaii Executive Branch position.
Notice of “At Will” Employment:
The position is exempt from civil service and temporary in nature. Therefore, if appointed to the position, your employment will be considered to be “at will”, which means that you may be discharged from your employment at the prerogative of the department head or designee at any time.
DLIR is an Equal Opportunity Employer/Program Manager
This post is listed Under Hawaii jobs
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