Answering Service Operator Spanish Bilingual – 2nd Shift Job Vacancy in ASD – Answering Service for Directors Covington, GA – Latest Jobs in Covington, GA
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Company Name : ASD – Answering Service for Directors
Location : Covington, GA
Position : Answering Service Operator Spanish Bilingual – 2nd Shift
Job Description : CURRENTLY HIRING REMOTE SPANISH BILINGUAL EMPLOYEES THAT RESIDE IN GEORGIA, NORTH CAROLINA AND SOUTH CAROLINA.ASD – Answering Service for Directors is a growing company looking for remote professional and compassionate Call Specialists.As the answering service trusted by 35 percent of the nation’s funeral homes, ASD has established a reputation for offering our clients the highest level of service. We are a true business partner to the funeral professionals we serve. Our employees are patient, caring individuals who are responsible for ensuring funeral home callers receive first-class customer service.We are currently hiring for the next training program for our entry-level Call Specialist position! In this role, you will take phone calls for funeral homes across the United States and Canada.Interested candidates must call 610-744-1200 to leave a Voice Introduction as the first step in the interview process. Additional instructions will be provided throughout the process via text message and email.DUTIES & RESPONSIBILITIES: Receive, place, and transfer telephone calls following ASD Standards and protocolsInteract with customers via online web chat following ASD Standards and protocolsRecord and deliver all messages in an accurate and timely mannerForward client questions and complaints to appropriate staff membersMaintain a friendly and compassionate attitude while assisting emotional callersUnderstand and respect client and caller confidentialityREQUIRED SKILLS & ABILITIES: Visual acuity to quickly navigate an abundance of on-screen account information with instructions necessary to gather and disseminate accurate messages to clients in an expeditious mannerProlonged periods of sitting at a desk while constantly operating computer equipmentExcellent communication skills including active listening. Must be able to speak clearly to effectively and efficiently communicate with telephone callersAttention to detail and high level of accuracyProficient computer skills with the ability to learn new software and basic technical troubleshootingAbility to remain impartial when dealing with conflict or emotional callersAbility to speak, write, and translate live conversations effectively in both English and SpanishEDUCATION & EXPERIENCE: High school diploma or equivalentPrevious call center experience preferredPrevious customer service experience preferredQUALIFICATIONS: Candidates must be able to touch type 35 WPM. Before applying, we recommend visiting www.typingtest.com to test your typing speed and accuracy.Candidates must pass an assessment to evaluate transcription, spelling, grammar, and comprehension skills.Weekend and holiday hours are required.Basic computer knowledge is a must.WORK FROM HOME REQUIREMENTS: A home computer set-up will be supplied by the company for use during employment.High Speed Internet with a wired ethernet connection with a minimum download speed of 10 Mbps, a minimum upload speed of 5 Mbps and a maximum latency speed of 55ms is required. Test your speed at: speed.cloudflare.com. Satellite internet will not be compatible with our system. Wi-Fi cannot be used for work purposes.A designated workspace that is quiet and distraction-free during your work shift is a must.BENEFITS: Earn an effective pay rate of $18-23 per hour. Your effective pay rate will include a Weekday base rate of $15.00 per hour, Weekend rate of $22.50* per hour if on time (time-and-half), Triple-time Holiday Rate, and Performance and Attendance Bonuses.Medical, Dental and Vision InsurancesMatching 401(k)Tuition ReimbursementSupplemental InsurancesPaid Vacation and Personal TimeBlack Card Planet Fitness MembershipHeadspace SubscriptionOpportunity for Internal AdvancementAdditional Incentives for Spanish Bilingual CandidatesJob Types: Full-time, Part-timePay: $18.00 – $23.00 per hourBenefits:401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftHolidaysWeekend availabilityWork Location: Multiple Locations
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