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Company Name : Kaiser Permanente
Location : Fairfax, VA 22033
Position : Appointment Specialty Representative
Job Description : To provide high quality customer service via the telephone to Kaiser Permanente members and to assist patients in obtaining Specialty care and Ancillary Services throughout Kaiser Permanente and Network affiliates.
APPROVED @ 3/1/2018 OPEIU JEC MEETING
Essential Responsibilities:
Verifies eligibility of both new and existing patients using the patient data when necessary, inputs data and obtains medical record numbers in accordance with pre-enrollment procedures.
Schedules appointments by utilizing the appropriate scheduling applications at the request of patients and providers, in accordance with established specialty script for each department. Reviews physician orders to identify type of modality/exam to schedule appropriate appointment. Informs patients of appointment and gives pre-appointment instructions as necessary. Supports continuity of care for the Specialty Providers and Ancillary Service Departments. Helps process schedule changes, cancellations and rescheduling of appointments as necessary.
Answers and screens telephone calls, takes messages, or forwards call as appropriate. Views internal and external referrals and network provider information, pharmacy, appointment history, benefit eligibility patient information, lab orders, x-ray orders/results to ensure timely receipt of images to specialists, provider schedules, provider notes for specific scheduling information as needed, and cancellation of appointments.
Transfers calls to advice nurse as direct by script.
Assists in coaching new employees when needed.
Performs other duties as assigned.
Basic Qualifications:
Experience
Minimum one (1) year of experience booking appointments in an electronic health record or similar appointment system.
Type 35 WPM
Education
High School Diploma or equivalent required.
License, Certification, Registration
N/A
Additional Requirements:
N/A
Preferred Qualifications:
Experience in health care.
Fast paced workplace experience.
Detail oriented job experience.
Computer work experience using multiple applications.
Medical Terminology preferred.
Effective interpersonal and communication skills.
PrimaryLocation : Virginia,Fairfax,Fair Oaks Medical Center
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 10:30 AM
WorkingHoursEnd : 07:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : M40|OPEIU|Local 2
Job Level : Individual Contributor
Job Category : Administrative & Support Services
Department : Fair Oaks Medical Center – Call Center Appointments – 1808
Travel : Yes, 5 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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