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Company Name : Ladd-Hanford Auto Group
Location : Lebanon, PA
Position : Assistant Service Manager/Service Advisor
Job Description : Assistant Service Manager/Service Advisor (Jeep/Ram)Ladd Hanford Dodge/Chrysler/Jeep/Ram of Lebanon is seeking an Experienced Automotive Service Advisor to help grow our Award Winning service department.We Offer: Highest Pay RatesHighmark Blue Shield Health InsuranceHealth Savings AccountsDental InsuranceBreak RoomCompletely Renovated DealershipFree College Education401k with 2% MatchParts team with average of 25 years experienceTeam EnvironmentManagement that CaresOn Site Ownership PresenceResponsibilities: Meet and greet service customers promptly in a professional and courteous manner.Inspect vehicle and refer to service history to accurately identify and verify customer’s service needsPromote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirementsProvide accurate cost and time and completion estimates for the services recommended, communicate and secure proper authorization from customers.Check on progress of services to vehicle throughout the day and contact customer to communicate and receive approval regarding and changes to the cost estimate, promised time of delivery, or recommended services.Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post repair follow up.Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer. Meet requirements of the state and federal law for automotive repair and consumer protection.Demonstrate behaviors consistent with Company’s Values in all interactions with customers, co-workers, and vendors.Job Requirements: Two or more years of previous experience as an automotive service advisor in a dealership.Excellent customer service skills.Professional appearance and work ethic.Strong selling skills with a proven track record.Attention to detail.At Ladd Hanford, we have a 75 year history of customer satisfaction and community involvement. Join the award winning team at Ladd Hanford Dodge/Chrysler/Jeep/Ram in Lebanon PA as a Service Advisor. Ladd Hanford is the proud recipient of JD Powers and FCA’s Customer First Award for Excellence.Job Type: Full-timePay: $60,000.00 – $90,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offReferral programTuition reimbursementSchedule:8 hour shiftSupplemental Pay:Bonus payCommission payEducation:High school or equivalent (Required)Experience:Customer Service and Sales: 1 year (Preferred)License/Certification:Driver’s License (Required)Work Location: One location
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