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Company Name : Aloha Hospitality Professionals
Location : Kapolei, HI
Position : Care Advocate
Job Description : About Aloha Hospitality Professionals
Aloha Hospitality Professionals (AHP) has been providing service in the State of Hawaii for years and is excellent in service. AHP leads with Aloha and a work environment that was voted as Hawaii’s best in 2019. Over the years, AHP has continued to innovate while keeping service in our hearts.
JOB SUMMARY:
Reporting to the Program Manager, the Care Advocate/Case Manager will directly manage EFA applications to ensure overall program success.
DUTIES, RESPONSIBILITIES, and EXPECTATIONS:
Duties and responsibilities include, but are not limited to the following:
Provide outstanding customer service to applicants in EFA programs.
Review applications to submit for approval.
Assist applicants with completing their forms, collecting all required paperwork, and making all necessary contacts before submitting applications for approval.
Communicate with applicants regularly on the status of their applications.
Express empathy for the situation and treat each applicant with dignity and respect.
Follow up with applicants as needed to inform them of approval, denial, need for more documentation, or recertification/reapplication.
Other duties as assigned.
PERFORMANCE EXPECTATIONS:
Accurately document files with minimal to no error for processing.
Demonstrates a strong work ethic, high degree of professionalism, and positive attitude.
Utilizes excellent verbal and written communication and people skills with co-workers, clients, members, and the community, and in all work products.
Ability to work overtime, nights/weekends/holidays as needed.
REQUIRED EDUCATION AND EXPERIENCE:
High School Diploma, or equivalent work experience
Uses Microsoft Word, Excel, Outlook proficiently, and a working knowledge of database systems.
Experience directly working inside the Native Hawaiian community.
SKILLS REQUIRED:
Demonstrated ability to provide quality customer service.
Highly organized and detail-oriented, flexible, and collaborative with an ability to prioritize and manage multiple tasks simultaneously.
Ability to effectively work in a dynamic and fast-paced environment.
Personal qualities of integrity, credibility, and a commitment to a Non-profit mission.
Schedule: 9am-5:30pm Monday – Friday
Pay: $19 hour
This post is listed Under Hawaii jobs
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