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Company Name : SoFi
Location : Cottonwood Heights, UT
Position : Collections AM – Credit Card
Job Description : Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation fintech company using innovative, mobile-first technology to help our nearly 3 million members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
The Associate Manager, Collections will manage a team of 10 – 15 collections and servicing representatives, with responsibility for collecting on delinquent accounts while delivering an outstanding member experience.
What you’ll do:
Independently manage teams of 10-15 collections associates
Master all tasks associates are required to perform
Hire, train, motivate, monitor, and coach associates
Serve as a second-tier for escalated customer issues and questions
Handle special borrower circumstances and problems as they arise
Ensure team is following procedures and providing first-rate customer service
Performance manage team members through scorecard metrics
Identify, escalate issues and propose recommended solutions regarding potential issues with process, systems, and operations inefficiencies, to their direct manager with the goal of contributing to operational success
What you’ll need:
2+ years of Collections management experience
5+ years general customer service experience
Demonstratable experience hiring, training, motivating, monitoring, and coaching teams of collections employees
Strong supervisory and management skills
Strong written communication skills, ability to communicate effectively across all levels of the organization and with SoFi members.
Ability to react to change quickly and implement new processes & procedures
Ability to work independently with little or no supervision
Professional demeanor and excellent time management skills
Student loan originations, consumer credit, or consumer lending experience preferred
Financial services specific customer service experience preferred
Why you’ll love working here:
Competitive salary packages and bonuses
Comprehensive medical, dental, vision and life insurance benefits
Generous vacation and holidays
Paid parental leave for eligible employees
401(k) and education on retirement planning
Tuition reimbursement on approved programs
Monthly contribution up to $200 to help you pay off your student loans
Great health & well-being benefits including: telehealth parental support, subsidized gym program
These benefits are only applicable to full time employees
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, and because unvaccinated employees pose a direct threat to the health and safety of others in the workplace, effective on November 1, 2021, U.S. employees must be fully vaccinated to work from any of our offices, travel for business or attend work-related meetings.
The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons..
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
This post is listed Under Utah jobs
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