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Company Name : Explain Events
Location : Houston, TX
Position : Customer Call Associate
Job Description : We are searching for a polite, professional Customer Call Executive to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Call Executive may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Skills
High School Diploma or equivalent.
More education or experience may be preferred.
Strong customer service, active listening, verbal and written communication skills. Professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Job Type: Full-time
Pay: $19.00 – $23.00 per hour
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Schedule:
Day shift
Monday to Friday
Weekend availability
Supplemental Pay:
Bonus pay
Signing bonus
Ability to commute/relocate:
Houston, TX: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
This post is listed Under Texas jobs
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