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Company Name : Skill-Lync
Location : Chennai, Tamil Nadu
Position : Customer Experience Associate
Job Description : Skill-Lync is an exhaustive platform to re-engineer engineering education. The last 2 decades have seen an increasing disconnect between industry and academia – this has resulted in academia not meeting industry standards and thereby students becoming unemployable. Skill-Lync is a Y-Combinator (2019) start-up that is solving this problem at scale leveraging technology and an ecosystem of industry experts, engineer-trainers, and offline centers.
Preferred experience and Industry:
1st preference: 1 or more years experience in an Ed-tech company
2nd preference: 2 or more years experience in customer success/management roles
Job Responsibilities:
Primary job responsibility should include (and not limited to):
Ownership of overall course success covering all aspects of course success and participants learning experience/completion.
Support senior managers to ensure that participants’ learning outcomes are met, and a high level of satisfaction is maintained.
Be the first point contact for participants, troubleshoot queries and manage discussions.
Monitor participants’ performance and various course trackers to ensure the course is running well in areas of responsibility and escalate cases as needed.
Review course videos to ensure quality.
Manage, identify and implement processes for smoother course management to ensure a consistent and trouble-free learning experience.
Managing the progress of participants on a week-on-week basis, tracking their performance and taking critical decisions to maintain a high completion rate.
Comfortable to adjust with multiple shifts as per the job requirements
Relevant Background:
1 or more years of experience in managing a program office for an academic or training organization.
Ability to multitask and coordinate with multiple stakeholders.
Passion for learning and having amazing learning outcomes.
Bachelor’s, preferably in business management or MBA.
Intermediate level knowledge in Excel and other productivity tools
Excellent verbal and written communication skills
Excellent analytical and problem-solving skills.
Prior experience with a learning management system is useful, but not required. However, candidates should be comfortable learning and using technology tools for answering queries and enabling participants to learn online.
Location: Chennai.
We are taking over the world of Engineering, and to do so, we are looking for great candidates who are willing to push the boundaries and help us solve problems at scale with solutions that have lasting impact.
This post is listed Under Chennai jobs
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