Customer Service Representative Job Vacancy in AlohaCare Honolulu, HI 96814 – Latest Jobs in Honolulu, HI 96814

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Company Name : AlohaCare
Location : Honolulu, HI 96814
Position : Customer Service Representative

Job Description : The Company: AlohaCare is a local, non-profit health plan serving the Medicaidand Medicare dual eligible population.We provide comprehensive managed care to qualifying health plan membersthrough well-established partnerships with quality health care providers and community-governedhealth centers. Our mission is to serve individuals and communities in the truespirit of aloha by ensuring and advocating access to quality health care forall. This is accomplished with emphasis on prevention and primary care through communityhealth centers that founded us and continue to guide us as well as with othersthat share our commitment. As Hawaii’s third-largest health plan, AlohaCareoffers comprehensive prevention, primary and specialty care coverage in orderto successfully build a healthy Hawaii.The Company: AlohaCare employees share a passion for helping Hawaii’s mostunderserved communities. This passionfor helping and caring for others is internalized and applied to our employeesthrough a supportive and positive work environment, healthy work/life balance,continuous communication and a generous benefits package.AlohaCare’s leadership empowers and engages its employees throughfrequent diversity, recognition, community, and educational events andprograms. AlohaCare has a strong commitment to support Hawaii’s families andreinforces a healthy work/home balance for its employees. Because AlohaCarevalues honesty, respect and trust with both our internal and externalcustomers, we encourage open-door, two-way communication through dailyinteractions, employee events and quarterly all-staff meetings. AlohaCare’scomprehensive benefits package includes low cost medical, dental, drug andvision insurance, PTO program, 401k employer contribution, referral bonus andpretax transportation and parking program.These employee-focused efforts contribute to a friendly,team-oriented culture which is positively reflected into the communities weserve.The Opportunity: Position Summary: Providesin/outbound telephonic and occasional face-to-face service to AlohaCare membersand providers, using the highest degree of expertise, courtesy andprofessionalism with the objective of retaining the customer’s business and ensuringtheir on-going satisfaction.PrimaryDuties & Responsibilities: Fields incoming member and provider routineand complex calls concerning benefits, services, claims and other inquiries.Works in one or multiple queues/skill setsover various client contact channels. Receives and completes member call backsregarding various company surveys, reminders or mailers. May assist call center leadership in thetraining and mentoring of newly hired staff. Assists members in Primary Care Physician (PCP)selections and re-assignments in accordance with regulatory agency andAlohaCare policies, and updates member records as needed Responds to all incoming inquires relating tomember eligibility and assists members in understanding and navigating the enrollmentprocess into the QUEST Integration program.Maintains data integrity by entering andupdating information in member and provider database; keeping accurate accountof all telephonic transactions.Coordinates routine projects includingproducing copies, mailings, faxes, and recording all correspondence asindicated.Active team memberproviding feedback to Call Center management regarding caller inquiry trends,and attentive to changing conditions in the community impacting our customers. Responsible tomaintain AlohaCare’s confidential information in accordance with AlohaCarepolicies, and state and federal laws, rules and regulations regardingconfidentiality. Employee access to AlohaCare data is based on theclassification assigned to this job title.Required Competencies & Qualifications: High School graduate / EquivalentWork experience 1 + years of customer service/ customer facing responsibilities Strong oral, written and interpersonalcommunication skills, including telephone etiquetteStrong problem solving skillsStrong listening skillsStrong multitasking skillsHigh energy level and ability to performrepetitive tasks in a fast paced work environmentQuick learner with the ability to absorb andretain detailed informationPossess good judgment and common senseWorking knowledge of Microsoft Office(Outlook, Word, Excel and Lync)Flexibility and adaptability to changingprioritiesExcellent attendance, must be punctual andreliableCultural diversity and sensitivityPositive attitude and energyDemonstrates required performance/productivitywith routine and complex job duties and call queue management.Preferred Qualifications: Associate degree or post high school graduatetraining – especially in healthcare, insurance or customer service relatedfields Bilingual orMultilingual a pIus – particular consideration for Chuukese, Marshallese, Korean, Ilocano or Tagalog speakersPrior experience demonstrates consistentlystrong quality audit ratingsCall center orcustomer contact experience working with inbound and outbound customer callsPhysicalDemands/Working Conditions: Requires prolonged operation of a computerworkstation, including the ability to type for extended periods of time on akeyboard during the scheduled work day.May require occasional lifting, up to 20poundsAlohaCare is committed to providing equal employment opportunityto all applicants in accordance with sound practices and federal and statelaws. Our policy prohibitsdiscrimination and harassment because of race, color, religion, sex (includinggender identity or expression), pregnancy, age, national origin, ancestry,marital status, arrest and court record), disability, genetic information,sexual orientation, domestic or sexual violence victim status, credit history,citizenship status, military/veterans status, or other characteristicsprotected under applicable state and federal laws, regulations, and/orexecutive orders.Location: 1357 Kapiolani Blvd, Honolulu, HI 96814, USAJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayAbility to commute/relocate:Honolulu, HI 96814: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

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