Customer Service Representative Job Vacancy in DIRECTV Fort Lauderdale, FL 33351 – Latest Jobs in Fort Lauderdale, FL 33351
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Company Name : DIRECTV
Location : Fort Lauderdale, FL 33351
Position : Customer Service Representative
Job Description : Please note that this role is located in Sunrise FL and no relocation assistance at the moment is provided.Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You’ll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.In addition to these duties, you’ll be required to: Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of DIRECTV provided software & applications.Proactively engage T3 support (network and IT) to address & resolve issues.Remain proficient in all billing, rate plan and feature matters.We prefer that you have: At least one year customer service experienceCall Center experienceAdvanced typing/keyboarding skillsWhat we offer: We’ll offer paid-training that as well as resources to encourage your career growth. We also offer a competitive compensation package. You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide employee discounts on DIRECTV products and services.Customer Service Representatives start at $17.98 per hour ($719.50 weekly).DIRECTV offers both office and virtual workplace environment options for employees. A virtual workspace option may be available once an employee has completed new hire training if the employee meets certain virtual/work-from-home qualifications and requirements.Job Type: Full-timePay: $17.00 – $22.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offSchedule:10 hour shift8 hour shiftMonday to FridaySupplemental Pay:Bonus payAbility to commute/relocate:Fort Lauderdale, FL 33351: Reliably commute or planning to relocate before starting work (Required)Experience:Customer service: 1 year (Preferred)Computer skills: 1 year (Preferred)Microsoft Office: 1 year (Preferred)Work Location: One location
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