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Company Name : Unique Settings of New York
Location : Long Island City, NY 11101
Position : Customer Service Representative
Job Description : Does working with the leading jewelry manufacturer in the United States excite you?Would you like to be in the business of delivering happiness?If so, then today is a good day to start working with Unique Settings of New York (USNY).—Our custom design services, and powerful manufacturing capabilities, serves as an all-inclusive manufacturer for thousands of jewelry stores in the USA. You’ll be able to take advantage of our ever-expanding line of premium jewelry designs, and strengthen our relationship with existing stores. This is your chance to join America’s leading jewelry manufacturer.So, who’s right for the job?Someone who strives to deliver world-class customer experiences through delivering happiness. Ultimately turning casual customers into loyal ones. You’ll need strong communication and creative skills to demonstrate the value of our services while explaining our expansive product line.What will you be doing?Making our customers happy!Manage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationMeet personal/customer service team sales targetsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersThe CSR’s skill setStrong sales and customer service skillsProficiency with numbers, budget and time managementAbility to present ideas, negotiate and problem solveGreat written and oral communication skillsFollow up, follow up, follow upStill not sure?Don’t worry. As the industry leader, we will equip you with all the specialized training and assets you need to succeed.What else is in it for you?$20 per hour + monthly incentives (OTE $60k)Employee benefits (PTO, Health Insurance)Why work with us?A career at USNY offers exciting opportunities at one of the world’s largest and most admired jewelry manufacturers.Developing our associates is a strategic priority. Our training program provides tools and learning opportunities that empower associates to set ambitious goals for themselves and their teams to rise to new challenges. We do this through classroom courses, online courses, and leadership development.We understand that people are the heart of our company and the key to our future success. We know that good ideas come from anywhere, and with hard work and dedication, anything is possible. We’re passionate about bringing together people who are not only talented but who embrace different perspectives and backgrounds. We benefit from the diverse strengths that each of us bring to the workplace and collectively engage the power of our talented people to win as a leader in the jewelry industry.Job Type: Full-timePay: From $20.00 per hourBenefits:Health insurancePaid time offSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:Customer service: 2 years (Required)Work Location: One location
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