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Company Name : Firstsource Healthcare
Location : Chennai, Tamil Nadu
Position : Executive – Service Quality
Job Description : Excellent knowledge on client specifics and experience in all types of enrollment & billing
transactions.
Perform quality review of claims based on the documentation provided by client to
ensure claim output meets all customer specifications
Collects all findings during the audits and perform effective root cause analysis along with
examiners & ops supervisors
Generate multiple level of analysis from the audit findings and identify opportunities to
improve overall process
Circulate quality dashboards at agreed periodic intervals to all relevant stake holders
Conduct 1-0-1 coaching / feedback on specific error scenarios
Provide suggestions to Trainer and Ops on the slow performers who needs additional
coaching / re-training on specific areas
Tracks all feedback from client and provide constructive information to agents during
daily quality team huddle
Participates in client knowledge calibration exercise
Understanding Client P&Ps and auditing documents / claims based on instruction
guidelines.
Record audit findings and prepare audit reports and circulate quality dashboard
Organize ILP review meeting and quality briefings to update associates on any
quality
issues
Analyze internal/client feedback and respond with details
Handling Feedback sessions efficiently.
Periodic knowledge calibration with client or SME.
Floor troubleshooting and if required get queries clarified with client.
Liaison with other functions and ensure smooth working relations.
Qualifications
Qualification & Experience Critical: · Graduation in any discipline · Willingness to work in day/night shift · 4+ years of experience in US Enrollment & Billing process with 2 years of experience in auditing domain.
Primary Location: India-Tamil Nadu-Chennai
Work Locations: Chennai – Bayline Infocity
Job: Executive
Organization: HPHS – Offshore Operations – India
This post is listed Under Chennai jobs
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