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Company Name : Airbus
Location : Bengaluru, Karnataka
Position : Flight Operations Support
Job Description : Job Description:
RESPONSIBILITIES
The Flight Operations Support Director (FOSD) contributes to the work of the Regional Flight Operations Support office and manages a portfolio of airlines in the region.
Within the framework of the Customer Services policy, and as a member of the S In Service Core teams (ISCTs), he/she represents the Airbus Training and Flight Ops Services (TFOS) department to the Flight Operations and Flight Training departments of the operators in the region. He/she establishes constant exchanges and a trustful relationship with his/her operators, in order to identify and address their existing or potential issues, needs or opportunities.
1.Technical assistance:
Ensure that the flight operations queries, issues and needs of his/her operators are properly addressed.
Coordinate and follow-up actions with the operators.
Provide added value in the communication between the operator and the Airbus Training and Flight Ops Services department and Navblue Support department, in order to avoid misunderstandings or misinterpretations.
2.Relationship with customers, promotion of Airbus & Navblue products and services:
Establish and maintain a close and trustful relationship with the operators, through all available communication means, e.g. regular visits, Gmeet, phone calls, Tech Requests, emails.
Represent Airbus or Navblue in front of the operators for matters related to flight operations & training standards, products and services.
Demonstrate the operational benefits of the Airbus & Navblue products and services.
Promote adherence to Airbus standard and utilization of the Airbus & Navblue products and services.
Promote and protect the Airbus and Navblue image.
3.Relationship with Airbus and Navblue, reporting:
As a member of the Regional Flight Operations Support office, works closely with the Airbus and Navblue regional teams, and is an active member of the In Service Core teams in order to establish the necessary priorities and to ensure best in class support to the operators in the region.
Provide accessible customer overviews for TFOS topics to TFOS or S management for general knowledge and customer reviews.
Maintain proper communication with all Airbus & Navblue departments (not limited to S). Make recommendations on the level of support/service required to keep the customers satisfied
Identify and report operators’ flight operations, training and services issues, needs and opportunities.
Gather data and intelligence for use in all departments of Airbus & Navblue, in particular for the development of our products and services.
Report any (potential) safety issue that is identified in the day to day relationship with the operators. Contribute to safety enhancement initiatives as triggered by the Airbus or Navblue Safety Management System (SMS).
QUALIFICATIONS
Deep experience in the flight operations domain
Background in airline flight operations would be a plus.
Ability to work with highly integrated Electronic Data Processing systems.
Highly concerned by customer service and service minded.
Excellent personal presentation. Excellent presentation skills, both oral and written.
Excellent communication, coordination/facilitation and relational skills to deal with various customers and various Airbus departments.
Autonomous and tenacious. Able to work under pressure and adapt in a very dynamic environment. Capable of managing many tasks in parallel and of continuously redefining priorities.
Strong influence and negotiation skills, being able to convince or negotiate with customers in complex situations.
Willing and able to travel regularly.
English negotiation level is required.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus (China) Enterprise Management and Services Co.Limited
Contract Type:
Permanent Contract / CDI / Unbefristet / Contrato indefinido
Experience Level:
Professional / Expérimenté(e) / Professionell / Profesional
Job Family:
Testing
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
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