Help Desk Technical Support Job Vacancy in County of Marin, CA San Rafael, CA – Latest Jobs in San Rafael, CA

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Company Name : County of Marin, CA
Location : San Rafael, CA
Position : Help Desk Technical Support

Job Description : ABOUT US
At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture here. Read on to find out more about this opportunity:
ABOUT THE POSITION
Join a dedicated team of IT Help Desk professionals who keep technology operational for over 20 unique County government departments and gain direct experience while supporting public sector IT needs. As the entry and journey level of the engineering series, this position reports to the IT Manager for Customer Support. The Help Desk Technical Support position applies proven communication, analytical, and problem-solving skills in their duties. Additionally, this team member will:
Resolve employees’ technical issues by providing direct support remotely, at various sites, or by clear written instruction.
Manage and assist in the deployment and maintenance of technology to disaster service workers (DSW’s) and County sites and facilities.
Image and prepare computers according to each user’s unique environment using SCCM, CloneZilla, MDT, or similar tools.
Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of workstations, laptops, mobile devices and printers.
Troubleshoot Audio/Video for conference rooms.
Perform IT onboarding and offboarding tasks, such as creating and managing user accounts, groups, permissions and licenses and following security policies and procedures to ensure ongoing security compliance.
Research existing and emerging hardware solutions that meet performance and budgetary requirements; formulate recommendations consistent with directives, policy and standards.
Provide support or deliver and setup hardware.
Perform other related duties as apply.
This assignment requires the ability to lift 25 lbs. The work for this position is performed onsite at County facilities on a full-time basis. Hybrid telework/onsite schedules may be discussed at a later time when appropriate.
Current Vacancy: There is currently one (1) vacancy for Help Desk Technical Support (Systems Engineer) on the Help Desk team.
ABOUT YOU
The ideal candidate must have a strong customer service orientation and attention to detail. They are a self-motivated and innovative problem-solver who can successfully prioritize and execute tasks amid conflicting demands. The ideal candidate communicates personably and effectively with customers of varying technical knowledge levels, sometimes in urgent or stressful situations, and ensures confidentiality of client and employee information at all times. This candidate contributes to harmonious and constructive working relationships with team members and other staff members to promote a positive and productive atmosphere.
Experience with the following is essential for this position:
Help desk
Troubleshooting personal computers
Remote assistance tools
Active Directory
Windows 10
Prior experience in government sector, familiarity with Office 365 applications including Outlook and Teams, Imaging, PowerShell, developing written instruction and in-person training, and Audio-Video experience are highly desirable.

We recognize your time is valuable, so please do not apply if you do not have at least the following required Minimum Qualifications:
Any two-year combination of professional experience, certification, and/or relevant coursework that demonstrates the necessary knowledge and abilities. Examples include:
Twelve (12) semester units of coursework from an accredited program and in a discipline relevant to the assignment is equivalent to a full year of related professional experience.
A completed certification program relevant to the assignment and knowledge and abilities necessary of the role.
A training program with evidence of completion providing the knowledge and abilities necessary of the role.
An internship and/or apprenticeship providing the required knowledge and abilities of the role.
Relevant professional experience demonstrating knowledge and abilities necessary of the role.
For more information about this position, please see the class specification.
ABOUT THE PROCESS
All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.
Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates’ names will be placed on the eligible list.
The eligible list established from this recruitment will be used to fill the current vacancy and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.
Important Information: Pursuant to the Order of the Marin County Public Health Officer, it is required that all County employees confirm their vaccination status. Depending on work assignment and applicable Public Health Order, some employees may be required to be fully vaccinated and/or consent to weekly COVID-19 testing. To help mitigate transmission, an Order of the Marin County Public Health Officer requires unvaccinated individuals to wear face coverings when indoors in workplaces and public settings. Masks are not required for employees that are fully vaccinated, however the County strongly recommends employees who are vaccinated continue to wear face coverings in all indoor office settings for the safety of our employees, visitors, and residents.
Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

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