Helpdesk Analyst Job Vacancy in Clark Service Group Lancaster, PA 17601 – Latest Jobs in Lancaster, PA 17601
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Clark Service Group
Location : Lancaster, PA 17601
Position : Helpdesk Analyst
Job Description : Title: Helpdesk AnalystLocation: Lancaster OfficeDepartment: ITReports Into: President/CEOPosition Type: HourlyAverage Hours: 40-45 hours per weekOverview: The Helpdesk Analyst will be responsible for ensuring the smooth operation of all helpdesk tasks in addition working alongside other IT team members. The Helpdesk Analyst will handle device management and basic IT training within the organization. The Helpdesk Analyst will create, modify, and update technical documentation and best practice procedures.Duties: Serve as the technical lead for all helpdesk tickets and tasks.Must possess strong working knowledge and experience with computer hardware, software, and peripheral devices in a diverse environment. Familiarity with desktop operating systems, office applications, hardware installation/troubleshooting, and software installation/troubleshooting is required.Utilize advanced technical skills to analyze and resolve technical issues and tasks. The tasks can include but are not limited to password resets, device imaging, mobile device configuration/support, application installation, and access control management.Provision and de-provision user accounts and equipment as directed by HR in Active Directory, Office 365, and other CSG specific applications.Maintain an updated inventory of equipment, specs, and ownership.Maintain a positive attitude and customer-first mindset.Work effectively in an independent or team-oriented scenario.Identify recurring tickets or problems and implement solutions to improve teammate technology experiences.Provide coaching, guidance, and training opportunities where necessary.Develop and provide end user training for hardware, software, and other IT related topics.Other IT related duties as required.Education and Experience: High School Diploma or equivalentAssociate degree or higher in relevant field is preferred1-3 years of helpdesk or troubleshooting experience is preferredJob Qualifications: Customer Service SkillsStrong problem-solving SkillsAbility to multitaskAbility to organize and prioritize multiple tickets simultaneouslyKnowledge of Windows based devices and applicationsPhysical Demands: Sit, stand, talk, type, and hearWalk, kneel, bend, crouch, climb stairs, reach overheadOccasional need to life or move up to 50 pounds or team lift moreJob Type: Full-timePay: $22.00 – $27.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offReferral programRetirement planTuition reimbursementVision insuranceSchedule:10 hour shift8 hour shiftDay shiftMonday to FridayWork Location: One location
This post is listed Under Pennsylvania jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company
