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Company Name : Quinault Beach Resort And Casino
Location : Ocean Shores, WA 98569
Position : Host/Cashier
Job Description : JOB PURPOSE: The Host/Hostess facilitates prompt and accurate seating and service of all guests, accepts payment for food and beverages, and helps services in assuring quality customer service.ESSENTIAL JOB FUNCTIONS: Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations. Develop solutions for customer concerns and continual focus on customer service as our top priority.Effectively manage time.Meets or exceeds productivity standards.Report to work on time and in uniform.Greet guests in a cordial manner.Organize seating to fill the Buffet.Maintain proper reservation procedures.Assist others with side work to include cleaning, stocking and folding napkins.Thank guests for their patronage.Completes other duties as assigned to include cross-training.Report all unsafe conditions immediately.Keep work area neat and organized.Assist the manager in maintaining the standards and quality of the Buffet.Answer phone correctly.Full knowledge of all reservation books.Help with proper table set-up.Check overall appearance of dining room.Check coats.Communicate by phone with lobby to maintain a proper seating sequence for guests who may be waiting for a table.Follow proper service procedures/techniques at all times.Any complaints, problems, or guest requests should be acknowledged immediately and brought to the attention of the manager and or server.Professionally deal with difficult situations and people.Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.Maintain a neat and organized work area.Attend meetings as scheduled and requested.The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)While performing these job duties, the employee is regularly required to:Constantly Standing for long periods of timeFrequently walking.ACCESS TO SENSITIVE AREASNoneWORKING CONDITIONS: Must be able to work in a smoking environmentNote: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Director. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Director, the Essential Functions of the job involved in the request.Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.QUALIFICATIONS: (Include equipment knowledge/use)Required: 18 or olderExcellent communication skills to effectively with the public and other employees.Read, write, speak English fluently.Food Handlers PermitT.I.P.S.LICENSE REQUIREMENTS: NoneLocation: 78 ST RT 115, Ocean Shores, WA 98569Job Type: Full-time
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