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Company Name : Prince William County Government
Location : Woodbridge, VA
Position : Human Services Specialist
Job Description : Introduction
Do you have a passion for eliminating homelessness and a strong commitment to providing excellent customer service? If so then come join our team as a Human Services Specialist for the Prince William County Department of Social Services, Homeless Services Division. We are looking for a full-time customer service-oriented team player who has the ability to multi-task in a fast-paced call center environment, maintain confidential information, and communicate effectively on the phone, by email, and in person. The Human Services Specialist serves people who are experiencing a housing crisis or who are already homeless. Using a comprehensive assessment tool, the Human Services Specialist will evaluate clients’ specific needs over the phone and then refer them to eligible programs, housing opportunities, financial assistance or supportive services, all with the goal of preventing and reducing homelessness.
ABOUT THIS ROLE :
The ideal candidate will have previous experience delivering high quality human services customer assistance to vulnerable populations, particularly those who are homeless or at-risk of homelessness. The successful candidate will have a strong understanding of local community resources and the ability to engage clients in collaborative problem solving. They will have strong communication skills engaging people from a wide variety of socio-economic backgrounds and must be able to work independently and with limited supervision. The candidate must possess the ability to listen, speak and type simultaneously; have experience with Microsoft Office Suite; and an ability to maintain accurate data collection for all calls using the online database. This task will include but is not limited to verifying and updating data, making online referrals, and entering call notes. In addition, they must maintain an up-to-date resource list and participate in community outreach.
PREFERENCES : The position requires an Associates’ degree in human services, social services, or a related field and 2 years of related experience. The ideal candidate will have..
2 or more years’ experience in delivering customer service in a high-volume call center.
2 or more years’ experience as a Human Services Specialist.
2 or more years’ experience delivering human service programs to vulnerable populations, particularly those who are homeless or at-risk of homelessness.
2 or more years’ experience entering data into an information system.
Bi-lingual (Spanish/English) speaker.
SCHEDULE REQUIREMENTS :
The Coordinated Entry Hotline will be staffed Monday through Friday 8:30 am to 5:30 pm.
SPECIAL REQUIREMENTS :
The selected candidate will be required to pass a pre-employment background check. All DSS staff members are required to provide emergency human services work in the event of an emergency disaster. The selected candidate must obtain CIRS-A (Certified Information and Referral Specialist) from the Alliance of Information and Referral Systems, Inc. within one year of employment.
ENTRY SALARY RANGE: $23.67 – $35.51/hr.
Click here to view the full class description.
NOTE:
The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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