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Company Name : Sparrow
Location : Scottsdale, AZ 85258
Position : Leasing Assistant
Job Description : Sparrow is a growing national single-family home rental company that owns and operates high quality residential homes. We take pride in our customer service excellence and providing a best in class living experience for our residents. Sparrow fosters growth opportunities for those who are willing to earn them. We encourage you to shoot for the stars while leveraging your passion to learn and excel. The opportunity to work autonomously to affect change in a results-driven environment is right here in front of you. If you are on the hunt to build infrastructure, impact branding, and influence stakeholders, you have found your best career move with Sparrow. Sparrow is an Equal Opportunity Employer.Leasing AssistantAbout the JobThe Leasing Assistant is responsible for assistance in the execution of the company’s strategies to achieve occupancy, revenue and customer success goals by facilitating a consistent, high quality resident experience from initial inquiry to residency. This associate must be driven, goal oriented, organized, and eager to succeed.Your Responsibilities· Respond to all prospective resident calls and emails in the timing set by your supervisor.· Work with applicants to obtain all necessary documents for approval.· Discuss the current inventory posted to the Sparrow website.· Maintain awareness of residential home inventory, including pricing, availability, lease expirations, market activity and trends, and competitive available homes.· Assist your Leasing team with any administrative tasks that pertain to the leasing process.· Provide robust and timely feedback to the management team regarding market and home conditions, customer sentiment, and items that could improve or hinder performance.· Conduct diligent and accurate follow up and ongoing communication with prospective residents.· Promote lease enhancement options to new residents.· Provide exceptional customer service at all times by coordinating resolution of prospective residents’ concerns and questions that arise.· Partner closely with leadership to address prospective resident needs, identify trends and create solutions.· Maintain extensive understanding of resident facing programs and platforms, such as, smart home technology.· Complete all assigned tasks timely and with the customer in mind.· Adhere to all local, state and federal laws, including all laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate and property managementAbout You· You enjoy investing time, talent and technique to achieve success· You are best described as a high-level performer who shows up and delivers their personal best· You are accuracy oriented with a strong sense of urgency and focus on customer service· You are comfortable in an environment with unpredictable and cyclical workloads while managing tight deadlines· You have exceptional communication, listening, learning and follow-up skills· You are a self-starter who enjoys working independently, then quickly transitioning to strategic planning and executive collaboration· You are often described as engaging, present and reliable· You are not de-railed by the statement “other duties as assigned”About The RequirementsHigh School or GED2+ years of Customer service experience2+ years of real estate leasing or relevant sales experienceExperience working with Salesforce and Yardi is preferredMust maintain professional appearance.Ability to be at work on a regular and consistent basis; Overtime may be required for this position.About What We OfferA phenomenal opportunity to be part of a well-capitalized and growing entrepreneurial business team that can help you become the very best at what you doA fun, flexible work environmentCompetitive compensation and benefits including medical, vision and dental insurance, short term and long-term disability, life insurance, 401k, paid holidays and vacationJob Type: Full-timePay: $24.00 – $26.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offReferral programVision insuranceSchedule:Day shiftOvertimeWeekend availabilityCOVID-19 considerations:“The Company has a mandatory COVID-19 vaccination policy. Applicants should be fully vaccinated subject to approved religious, medical or state mandated exemptions, in accordance with applicable law.”Application Question(s):“The Company has a mandatory COVID-19 vaccination policy. Applicants should be fully vaccinated subject to approved religious or medical exemptions, in accordance with applicable law.”Education:High school or equivalent (Required)Experience:MS Office (Word, Excel, Outlook): 2 years (Required)Single or Multifamily Leasing: 2 years (Required)Customer Service: 2 years (Required)Yardi and Salesforce: 1 year (Preferred)Language:English (Required)Work Location: One location
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