Operations Coordinator, USC Telehealth Clinic Job Vacancy in USC Los Angeles, CA – Latest Jobs in Los Angeles, CA

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Company Name : USC
Location : Los Angeles, CA
Position : Operations Coordinator, USC Telehealth Clinic

Job Description : The USC Suzanne Dworak-Peck School of Social Work, Telehealth Clinic is seeking to hire an Operations Coordinator to join its dynamic administrative team at the USC Center in Downtown Los Angeles. The Telehealth Clinic provides Master of Social Work graduate students a real-life experience through their field internship. This position will report to the Associate Director of Field Education and Telehealth Operations. The Operations Coordinator will hold a critical role in providing high level support to student interns, clinical supervisors, clients, and community partners. Candidate will be directly involved in the daily activities of the department. Must be a fast learner, have excellent verbal and written communication skills, excellent critical thinking skills, detail oriented and have the ability to work in a very fast paced, high demand, and constant changing environment. Have experience in providing excellent customer service to various stakeholders and different levels of management in a clinical setting. In addition, have a strong work ethic and advanced technological and analytical skills. Strongly preferred fluent (verbal and written communication) in Spanish.
This is a grant-funded, 100% in-person position.
Essential Jobs and Responsibilities Include:
Assists in the administration and coordination of a variety of research and/or administrative projects and provides quality control. Assists in developing and implementing project goals and strategies. Assists with short and long term planning and design of project direction and objectives. Provides assistance to management with administrative functions such as planning, organizing, coordinating, scheduling and implementing project activities to meet objectives. Participates in writing of reports or other documentation of project status and/or administrative activities or project results. Oversees administrative project personnel as assigned.
Assists in the planning of data collection. Recommends methods and procedures or data acquisition, management and quality control. Recommends statistical techniques for data analysis as needed. Generates graphs, charts, or tables to present analysis results and provides interpretation. Prepares reports, correspondence, other materials and analysis according to project schedules or on an ad hoc basis, or instructs others to do so.
Coordinates publication production and/or dissemination in order to meet deadlines.
Researches, gathers, organizes and summarizes data for project and/or administrative reports and/or activities. Analyzes data, presents results and makes recommendations on presentations of project and/or administrative reports.
Evaluates effectiveness of project direction, schedules, activities, etc.
Recommends and implements project activities and/or modifications of project activities and/or schedules as necessary to ensure achievement of project goals and objectives.
Conducts quality assurance reviews of assigned projects. Instructs project personnel on quality assurance procedures and answers questions regarding data collection, management and analysis methods. Monitors problem areas and submits regular reports with recommendations. Takes necessary steps to address issues and resolve problems.
Assists in developing and updating department policies and procedures and/or project procedures and coordinating implementation. Communicates and/or documents. Develops forms, flow charts and system requirements.
Participates in development and administration of project or department budgets.
Provides pertinent data and projections for use in developing project or department budgets. Authorizes expenditures within established limits. Tracks and monitors budget activity and analyzes variances. Produces interim financial reports.
Interfaces with faculty and/or staff and external contacts necessary to complete project assignments or for information exchange. Resolves problems or questions referred by project staff or administrators.
Provides leadership, guidance and supervision to staff, student workers, volunteers and/or graduate assistants. Leads others in the planning and delivery of project activities. Trains project or administrative personnel and assesses proficiency or readiness of trainees.
Develops and maintains electronic databases and/or other records for reporting purposes. Enters and/or verifies database transactions as necessary. Provides technical support and design enhancements.
Arranges and attends meetings, seminars, symposia and other events related to project efforts. Makes presentations, as needed. Establishes and maintains an active network of professional contacts.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Creates status reports on project plans, progress and results of activities.
Has a lead role in managing the daily operations of the clinic. The tasks include significant amount of training, planning, and coordinating, with interns, clients, and community partners.
Responsible for the onboarding and training all new student cohorts. Tasks include: maintaining and tracking large data sets for quality assurance and accuracy of data, conduct data entry into electronic health record database, frequent communication with interns clinical supervisors, and community partners.
Maintain department email (high volume inbox) and responding to all inquiries.
Provide administrative/technical support to clients, interns, and clinical supervisors
Audit high volume of client charts on a weekly basis
Involved in program design and implementation of new programs
Serve as the primary administrator of the Electronic Health Record System
Member of the Clinic’s Quality Assurance team.
JOB QUALIFICATIONS:
Minimum Education/Experience:
Bachelor’s Degree
2 years, combined experience/education as substitute for minimum education
Directly related project or administrative experience.
Preferred Education/Experience:
Master’s Degree
3 years
Required Application Materials and Additional Information
Resume and cover letter required specifying how they meet the specific requirements of the position (may be uploaded as one). Please do not submit your application without these documents.
USC COVID-19 Vaccine Policy – Please visit https://policy.usc.edu/covid-19-vaccination-program/ to review USC’s COVID-19 Vaccine Policy
Flu Immunization Requirement for On-site Faculty and Staff: https://we-are.usc.edu/2020/09/30/9-30-flu-immunization-requirement-for-on-site-faculty-and-staff/
We look forward to reviewing your application!
Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Directly related project or administrative experience.

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