Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : City of Sunrise
Location : Sunrise, FL
Position : Public Service Representative 31122
Job Description : Description
NATURE OF WORK
This classification involves clerical and transactional work involving the maintenance of customer accounts for the City’s municipal gas, water and/or sewer utility.
An incumbent in this classification is responsible for answering inquires and furnishing information to utility customers by telephone or office contact, maintaining related records, opening and closing accounts, handling non-cash bill payments, and other assigned duties. The incumbent furnishes various information to utility customers relating to new applications for existing service, disconnecting service, transferring accounts, new accounts, and related service matters. Supervision is received from an employee in a higher class, which usually consists of assistance with difficult inquiries. Work is generally reviewed through consultations and review of records or reports.
Examples of Duties
ILLUSTRATIVE TASKS
Receives and services customers with applications for water or gas service connections; explains required deposits to new residents or commercial users; explains procedure involving transfer of accounts from one location to another and the need for new deposits; issues receipts for customers as necessary
Opens and closes utility accounts via computerized utility billing system; data entry of customer account information
Receives and processes requests to disconnect water and gas service; enters appropriate service orders to field crews using computerized service order system
Refers unresolved complaints regarding high water or gas bills and inquiries on nonpayment of bills to supervisor for disposition
Receives reports of damaged gas or water meters and issues repair service orders to field crews
Receives reports of low water pressure or water quality problems and refers to the Utility Department
Receives reports of water or gas leaks and immediately dispatches report to Utility or Gas Department for service
Receives requests to turn on ghas or water service after regular hours and refers requests as required
Opens and distributes mail as assigned; completes and mails payment receipts; posts records of requests for new service, disconnects, and other changes for report purposes
Receives and processes non-cash monies for payment of bills and deposits submitted through mail; enters customer utility payments and deposits into utility billing system; checks and balances payment and deposit receipts against system-generated payment listings; submits balanced non-cash customer receipts to supervisor for review and positing
Enters field service orders to accommodate needs and requests of customers, the public, or other City personnel
Reviews final utility account billing and processes appropriate adjustments to ensure accurate final billing; issues, receives, and completes final and new account service orders in order to enable the transfer of service from one customer to another
Prepares, issues, and processes adjustments to utility account in order to correct billing
Processes returned customer checks and applies appropriate returned check fees to utility accounts; follows through on returned checks and issues appropriate paperwork and service orders to disconnect utility services if required responses are not received
Prepares and issues notices for deposit to utility customers for new service; follows through on notices for deposit and issues appropriate paperwork and service orders to disconnect utility services if required responses are not received
Receives lien inquiries from City Clerk; researches, completes and returns lien inquiries to City Clerk
Assists in the review and preparation of documentation for non-payment service disconnection which includes courtesy telephone calls prior to disconnection and responding to inquiries relating to service disconnection
Staffs and operates the City’s main switchboard in relief of regularly scheduled clerk
Organizes and maintains miscellaneous Public Service files, including service orders, adjustments, new customer paperwork, and final account paperwork
Performs related work as required
Requirements
EDUCATION
Graduation from an accredited high school/vocational school or G.E.D. equivalency including or supplemented by courses in business practices preferred
PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)
EXPERIENCE AND TRAINING
One (1) year of professional experience in customer service, billing and clerical work within a computerized environment required
Fluency in Spanish desirable
Previous customer service experience in a Utility work environment preferred
PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, word processor, calculator, copier, and fax machine
No significant, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling is required.
May be required to stand and/or sit for prolonged periods of time
Ability to perform minimal lifting, not to exceed 20 pounds of force, which may be required on a limited basis
Supplemental Information
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge of utility rules and regulations pertaining to customer service
Knowledge of Utility and Gas Department credit procedures, billing practices, and charges for service
Knowledge of departmental procedures in the receipt and recording of non-cash payment and deposit transactions
Knowledge of business English, spelling and arithmetic
Knowledge of office practices, procedures and equipment
Knowledge of principles and practices of effective public relations
Knowledge of principles and methods of record maintenance
Ability to deal effectively with utility customers in telephone and visitor contacts
Ability to maintain clerical records according to department requirements
Ability to perform repetitive non-cash payment transactions accurately and with speed
Ability to make rapid and accurate arithmetic computations
Must be knowledgeable and proficient with general computer functions and software including Word and Excel
Ability to communicate effectively and persuasively, both verbally and in writing
Ability to establish and maintain effective working relationships with City officials, other City departments, fellow employees, supervisors, outside agencies, and the general public
Ability to withstand pressure of competing priorities and varied responsibilities and works efficiently and effectively to develop win-win solutions
This post is listed Under Florida jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company