Service Desk Technician Job Vacancy in Bigge Crane and Rigging Houston, TX 77053 – Latest Jobs in Houston, TX 77053

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Company Name : Bigge Crane and Rigging
Location : Houston, TX 77053
Position : Service Desk Technician

Job Description : About Bigge: At Bigge, we are elevating America with over 1,500 cranes in our fleet. Bigge buys, rents, maintains, and sells a fleet of cranes that are deployed throughout the contiguous United States. Since 1916, we have been building America’s landmarks, and we are proud to have created one of the highest performing equipment companies in the world.Bigge is leading the transformation of the crane and rigging industry with a unique approach to maintaining the best experience, equipment, and technology in the market. Leveraging our innovative technology platform, we are forging new ground in the areas of safety, equipment utilization, and employee growth.Expectation of Role: The responsibilities and requirements listed below are specific to mid level experience. The IT Service Desk Technician is responsible for providing on-site and remote technical support to keep our employees productive and our information always secure. Service Desk technicians are expected to provide excellent customer service while taking responsibility for assisting users in solving their day-to-day support issues and determining root cause.Bigge IT Service Desk Mission: As Bigge’s main technology contact, our mission is to provide a personable approach to technological issues with an emphasis on communication, timeliness, and trustworthiness.We strive to be proactive in our planning, training, and processes so we can provide quality results in our #1 goal of supporting the buying, renting, maintaining, and selling of Bigge’s fleet.Responsibilities: · Take ownership of and ensure timely response to end user’s service requests and manage them through resolution.· Provide onsite and remote support for end users in multiple work settings and environments including local travel.· Respond to queries and service requests using a ticketing system according to predefined priorities and policies.· Troubleshoot, install, and configure hardware and peripherals such as desktops, laptops, monitors, printers, disk drives and scanners.· Install new software, upgrades, patches and resolve related problems.· Provision and support company owned mobile devices – e.g., iPhone, iPad· Educate and train users on company provided IT equipment and services.· Create and maintain IT documentation.· Track and manage hardware and software inventory to ensure compliance and maximize productivity of employees across the company.· Assist infrastructure team with hardware and software installation, infrastructure upgrades and documentation.· Setup, install and maintain audio and video equipment needed for meetings, conferences, and training.· Travel to various locations throughout the country to provide support or projects such as branch openings or increase of IT service offerings. Travel is expected to be infrequent.· Participate in a rotating on-call duty for after-hours support.· Experience with mobile device management tools.Educational Requirements / Qualifications: · 3+ years in a technical support role (end user PC hardware and software).· High degree of customer service focus and strong communication skills.· People person’ with a positive attitude and outgoing personality.· Capable of organizing and delivering training to large groups of staff.· Keen attention to detail, with a commitment to follow through and follow-up.· Ability to present technical information in understandable form for non-technical recipients.· Ability to investigate and resolve technical problems of moderate complexity.· Hands-on experience supporting end-user systems like: Windows 10, PC hardware, Office 365, Printers, etc.· Knowledge of Microsoft Power Platform.· Familiar with Active Directory.· Previous OS migration experience.Benefits: · Competitive pay and a matching 401(k) plan· Vacation, Company Holidays, and Sick Days· Flexible spending accounts/Health savings accountBigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military, or veteran status.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Job Type: Full-timePay: $11.00 – $31.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayAbility to commute/relocate:Houston, TX 77053: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Work Location: One location

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