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Company Name : Starbucks Coffee Company
Location : Manhattan, NY
Position : Store Manager
Job Description : Job Summary and MissionThis job contributes to Starbucks success by leading a team of store partners to create and maintain theStarbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following:Leadership – Setting goals for the work group, developing organizational capability, and modeling how we work together:- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.- Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.Planning and Execution – Developing strategic and operational plans for the work group, managing execution, and measuring results:- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.Business Requirements – Providing functional expertise and executing functional responsibilities:- Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.- Solicits customer feedback and proactively researches local markets to understand customer and community needs.- Uses all operational tools to plan for and achieve operational excellence in the store. Tools include AutomatedLabor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.- Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food &Beverage, Coffee, and Retail Implementation departments.- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.Partner Development & Team Building – Providing partners with coaching, feedback, and developmental opportunities and building effective teams:- Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.- Challenges and inspires partners to achieve business results.- Challenges and inspires team members to achieve business results.- Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns. Challenges and motivates partners to achieve business results.- Ensures partners adhere to legal and operational compliance requirements.- Ensures team members adhere to legal and operational compliance requirements.- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.- Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.Summary of Experience – Progressively responsible retail experience 3 years- Supervision 1 year- Experience analyzing financial reportsBasic Qualifications Basic qualifications for this role are:{Determine Basic Qualifications when creating, reviewing and/or updating a role. Basic Qualifications are objective, non-comparative, and relevant requirements essential to performing a role anywhere in the company. Examples include minimum educational requirement or specific degrees, certifications, minimum number of years of experience in a similar role with similar scope or level of responsibility, experience with core technology tools or platforms such as Microsoft Office, equivalent military experience, etc. A process guide for determining BasicQualifications is available in the Guides and Resources FAQs folder on the Job Description SharePoint site.}Required Knowledge, Skills and Abilities – Ability to manage store operations independently- Ability to manage effectively in a fast-paced environment- Ability to manage multiple situations simultaneously- Ability to manage resources to ensure that established service levels are achieved at all times- Interpersonal skills- Knowledge of customer service techniques- Knowledge of supervisory practices and procedures- Organization and planning skills- Strong operational skills in a customer-service environment- Strong problem-solving skills- Team-building skills- Ability to communicate clearly and concisely, both orally and in writing- Strong leadership skills, with the ability to coach and mentor others- Ability to plan and prioritize workload- Ability to handle confidential and sensitive informationJob Scope – Annual Sales < $2 M- Direct Reports 11-15Education - College degree in business or a closely related field may substitute for a portion of the required experience- High school or GEDLeadership Competencies Setting Direction - Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategiesLeadership Courage - Willing to take a managed risk to drive the business forwardCreating the Environment - Develops a positive, respectful, productive and professional work environmentBuilding and Maintaining Relationships - Establishes positive connections with others so as to facilitate the attainment of business resultsDeveloping for the Future - Continuously develops the competencies of both self and othersOrganizational Savvy - Understands and effectively leverages the organization to accomplish business and unit goalsAchieving Measurable Results - Consistently exceeds goals, dedicated to exceeding the expectation of internal and external customersCore Competencies Customer Focus - Delivers legendary service that meets and exceeds all customers' expectationsEthics and Integrity - Adheres to Starbucks values, beliefs and principles during good and bad timesCommunicating: Transmitting, conveying or receiving information or direction in a clear and effective manner; may include verbal, written, or other means of communication.Proficiency: CComposure - Remains calm, maintains perspective and responds in a professional manner when faced with tough situationsPersonal Learning - Takes personal responsibility for the continuous learning of new knowledge, skills and experiencesDealing with Ambiguity - Able to successfully function during times of uncertainty and changing prioritiesDecision-Making - Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgmentInterpersonal Savvy - Builds effective relationships with all people; up, down and sideways, inside and outside of StarbucksResults Oriented - Gets results and achieves goalsPhysical Requirements Proficiency Ratings LegendO = Occasional (up to 25% of time) F = Frequent (26%-74% of time) C = Constant (75% or more of time) Requirement Proficiency - Bending/Twisting: Continual,intermittent flexing or rotation of the wrist(s) and spine. F- Carrying: Moving an object, usually by holding it in hands or arms, or on shoulders. O - up to 40 lbs- Climbing: Ascending or descending ladders, stairs, ramps, poles, and the like, using feet and legs, and hands and arms. OC - Bar- Computer: Usage or other special equipment operated. equipment/POSRegister- Crawling: Moving about on hands and knees, or hands and feet. O- Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand or hands. C - Around bar area- Kneeling: Bending legs at knees to come to rest on knee(s). O- Lifting: Raising or lowering an object from one level to another using hands, arms and shoulders, back and legs. O - up to 40 lbs- Pushing/Pulling: Exerting force upon an object so that the object moves away from or toward the force. O - up to 40 lbs- Reaching: Extending hand(s) and arm(s) in any direction. C - Around bar area- Sitting: Remaining in the normal seated position. O- Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about a work C - Up to 90% area. of the time file: //C: DOCUME~1lhensleyLOCALS~1TempTCTJ72E2.htm 9/21/2009Page 4 of 4- Stooping: Bending body downward and forward by bending spine at the wais O- Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of file: //C: DOCUME~1lhensleyLOCALS~1TempTCTJ72E2.htm 9/21/2009Page 4 of 4 flavors and/or odors. 0- Vision: Clarity of vision at near and/or far distances. cAll Starbucks Job Descriptions are confidential and proprietary, and are to be handled in accordance with the Starbucks Standards of Business Conduct. Accordingly,job descriptions cannot be shared with individuals outsideof the company without the written permission of the director Compensation, Starbucks Coffee Company. Job Description Effective Date: 10/15/2008 file: //C: DOCUME1lhensleyLOCALS1TempTCTJ72E2.htm 9/2112009Job Type: Full-timePay: $64,000.00 - $89,900.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offParental leaveReferral programRelocation assistanceRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayOvertimeWeekend availabilitySupplemental Pay:Bonus payExperience:Store/General Manager: 2 years (Required)Work Location: Multiple Locations This post is listed Under New York jobs
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