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Company Name : Alchemer
Location : Louisville, CO
Position : Technical Support Representative
Job Description : Who You AreYou have* Heart for Service*We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.You are CuriousWe create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.You Find a WayWe help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do.About AlchemerFounded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.Alchemer.com).What You Will DoYou will provide immediate and amazing service to our customers worldwide. You will champion customer happiness, satisfaction, and success through patience, understanding, and technical superpowers.How You Will Spend Your Daysthis position will be from 1:30pm – 10pmEnthusiastically support customers by phone, email, social media and other web-based tools.Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner.Work in a team environment to achieve shared goals.Promptly escalate more complex problems to appropriate internal resources.Participate in enhancing the product from initial design through testing and delivery.Enthusiastically provide internal support for the application.Continuously endeavor to improve the quality of our support and service, both internally and externally.Provide on-call customer support on a shared rotation.What You Bring to this RoleYou have a passion for customer service and a great love for helping people.You are well-versed and comfortable with email, phone, and social media etiquette.You have experience in customer service and maybe even technical support.In addition, you have the:Ability to exercise creativity in problem-solving.Ability to empathize with customers and convey confidence.Independence to find your own answers and keep learning.Ability to prioritize and get things done with many distractions.Ability to be proficient with computers.Most excellent written and verbal communication skills.Aptitude to be a self-starter and you’re flexible with frequent change.Compensation for this position includes an hourly pay rate of $24.04, eligibility for an annual bonus, and participation in the Founder’s Pool program.Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and eleven paid company holidays.Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.At Alchemer, we’re committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we’re increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.In our beautiful new Colorado headquarters, we are actively returning to an in-office presence and as we do so, the health and safety of our team members and customers is our top priority. As part of our return-to-office and recruiting processes, we are requiring vaccination status of our employees and candidates.Job Type: Full-time
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