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Company Name : Express Employment Professionals
Location : Boulder, CO 80301
Position : Technical Support Specialist
Job Description : SUPPORT SPECIALIST- Tier 2GREAT PAY – QUICK START – LOCAL COMPANYAn electric engineering company in Boulder is seeking a Tier 2 Support Specialist to ensure effective support to clients by providing the technical expertise to resolve requests in a timely and accurate manner. Job duties for Tier 2 Support Specialist include:Providing high- quality technical support for the company’s products and customer baseDeliver solutions by identifying problems, researching answers, and guiding customers to both technical and non-technical end users to resolve issues and answer questions.work in a collaborative team environment to address customer support issues across a broad portfolio of electronic hardware and software as a service (SaaS) platforms via phone, e-mail and support ticketing system.Qualifications: Working knowledge of solar industry best practices. Experience troubleshooting monitoring equipment and meters. Willingness to learn new skills. Bachelor’s degree in electrical engineering or related field preferredLocation: Boulder, COPosition Type: Full-timePay: $22.00 – $26.00/hourSchedule: Monday – Friday 8am-5pmAbout Express Employment Professionals: Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support.Job Type: Full-timePay: $22.00 – $26.00 per hourBenefits:Dental insuranceEmployee assistance programHealth insuranceReferral programVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Technical support: 1 year (Preferred)Work Location: One location
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