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Company Name : Group O
Location : Roanoke, TX 76262
Position : Work From Home Benefits Customer Service Representative
Job Description : Overview:
Support State of Texas members with their needs and inquiries related to their benefits.
Responsibilities:
Efficiently answer questions, educate, and counsel members regarding state employee benefits programs, including insurance, retirement, online tools and other ERS-related matters.
Communicate tactfully and provide information in a clear and concise manner.
Manage communication style to educate members with various levels of knowledge and experience.
Use sound decision-making and judgment skills to appropriately apply and interpret existing law, pending legislation, rules, policies and procedures.
Promote ERS-related tools, services and programs.
Provide exceptional service as defined by customer service guidelines.
Performs other duties as assigned.
Qualifications:
Education:
Some college or equivalent years of experience
Skills:
Strong problem solving skills
Strong verbal and communication skills
Ability to type at least 40 words per minute
Experience:
Experience applying and explaining complex law, rules, policies or procedures
Three (3) years of qualifying customer service experience
Windows based computer software
Desired Skills:
Insurance experience
HIPAA experience
Desired Traits:
Initiative and drive
Excellent written, verbal and interpersonal communications skills
Ability to work well independently and as part of a team
Ability to Multitask and prioritize in a dynamic environment
Detail oriented
Sound judgment
Pay: Starts off at $16-$16.50/hour with a $1,000 sign-on bonus
Benefits include: 3+ weeks of PTO, Medical, Dental, Vision, Short-Term Disability, Life, Critical Illness & Accident Insurance.
This post is listed Under Texas jobs
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